Initial Inspection and Diagnostic Overview

Inspection and Verification

1. Verify the customer concern by operating the power windows system or the rear window defroster system.

Visual Inspection Chart:

2. Visually inspect for obvious signs of mechanical and electrical damage.

3. If the concern remains after the inspection, connect the WDS or equivalent Tester to the data link connector (DLC) located beneath the instrument panel and select the vehicle to be tested from the WDS or equivalent Tester menu. If the WDS or equivalent Tester does not communicate with the vehicle:
1. check that the program card is correctly installed.
2. check the connections to the vehicle.
3. check the ignition switch position.

4. If the WDS or equivalent Tester still does not communicate with the vehicle, refer to the WDS or equivalent Tester manual.

5. Carry out the DATA LINK DIAGNOSTICS test. If the WDS or equivalent Tester responds with:
1. CKT914, CKT915 or CKT7O = ALL ECUS NO RESP/NOT EQUIP refer to COMMUNICATIONS NETWORK. Body Control Module

2. NO RESP/NOT EQUIP for generic electronic module (GEM) module, refer to PINPOINT TEST 1: NO COMMUNICATION WITH THE GENERIC ELECTRONIC MODULE (GEM). Testing and Inspection

3. SYSTEM PASSED, retrieve and record the continuous diagnostic trouble codes (DTCs), erase the continuous DTCs and carry out self-test diagnostics for the GEM.

6. If the DTCs retrieved are related to the concern, go to the GEM Diagnostic Trouble Code (DTC) Index to continue diagnostics.
7. If no DTCs related to the concern are retrieved, proceed to the TROUBLESHOOTING INDEX to continue diagnostics.