Initial Inspection and Diagnostic Overview
Inspection and Verification1. Verify the customer concern
2. Visually inspect for obvious signs of mechanical or electrical damage
3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.
4. If the cause is not visually evident, connect the WDS or equivalent Tester to the data link connector (DLC) and select the vehicle to be tested from the WDS or equivalent Tester menu. If the WDS or equivalent Tester does not communicate with the vehicle:
- Check that the program card is correctly installed.
- Check the connections to the vehicle.
- Check the ignition switch position.
5. If the WDS or equivalent Tester still does not communicate with the vehicle, see the WDS or equivalent Tester operating manual.
6. Carry out the WDS or equivalent Tester data link test. If the WDS or equivalent Tester responds with:
- MSCAN, HSCAN or ISO circuit fault; all electronic control units no response/not equipped, see COMMUNICATIONS NETWORK.
- No response/not equipped for smart junction box (SJB), see SMART JUNCTION BOX (SJB).
- System passed, retrieve and record the continuous diagnostic trouble codes (DTCs), erase the continuous DTCs, and carry out the self-test diagnostics for the SJB.
7. If the DTCs retrieved are related to the concern, go to the Smart Junction Box (SJB) Diagnostic Trouble Code (DTC) Index to continue diagnostics. Diagnostic Trouble Code Descriptions
8. If DTCs are retrieved that are not found in the following Smart Junction Box (SJB) Diagnostic Trouble Code (DTC) Index, see the master SJB Diagnostic Trouble Code (DTC) Index in COMMUNICATIONS NETWORK.
9. If no DTCs related to the concern are retrieved, proceed to the SYMPTOM TROUBLESHOOTING CHART - POWER DOOR LOCKS/KEYLESS ENTRY REMOTE TRANSMITTER to continue diagnostics. Symptom Chart