NO VOICE RECOGNITION GUIDANCE VOICE OUTPUT [ENTERTAINMENT SYSTEM [WITH CENTER DISPLAY]]

id0903l8061000

Description

NO VOICE RECOGNITION GUIDANCE VOICE OUTPUT

•  Radio, AUX/USB audio, Bluetooth^® audio, and Internet radio audio is output, but not voice recognition guidance voice

•  Noise interference occurs in voice recognition guidance voice

Possible Causes

•  Effects of non-genuine, after-market electrical components

•  Connectivity master unit (CMU) malfunction

Diagnostic Procedure

Note

• The malfunction may be caused by a non-genuine, after-market electrical component. If a non-genuine, after-market electrical component has been installed and it cannot be determined whether the malfunction cause is due to the non-genuine, after-market electrical component or not, more time may be required to perform the malfunction diagnosis. (See FOREWORD [ENTERTAINMENT SYSTEM [WITH CENTER DISPLAY]].)

Step

Inspection

Action

1

VERIFY AFTER-MARKET ELECTRICAL COMPONENT INSTALLATION CONDITION

•  Verify if a non-genuine, after-market electrical component is installed.

•  Has a non-genuine, after-market electrical component been installed?

Yes

Go to the next step.

No

Go to Step 3.

2

VERIFY IF MALFUNCTION CAUSE IS AFTER-MARKET ELECTRICAL COMPONENT INSTALLATION

•  Disconnect the non-genuine, after-market electrical component connectors.

•  Verify if the malfunction symptom recurs as stated by the customer.

•  Does the malfunction recur?

Yes

Go to the next step.

No

Explain to the customer that the malfunction occurred due to the after-market electrical component installation.

3

VERIFY MALFUNCTION SYMPTOM

•  Switch the ignition to ACC or ON (engine off or on).

•  Press the TALK button on the steering switch.

•  Is voice recognition guidance voice output?

Yes

System is normal.

No

Replace the CMU, then go to the next step.

(See CONNECTIVITY MASTER UNIT (CMU) REMOVAL/INSTALLATION.)

4

VERIFY IF MALFUNCTION CAUSE IS CORRECTED

•  Switch the ignition to ACC or ON (engine off or on).

•  Press the TALK button on the steering switch.

•  Is voice recognition guidance voice output?

Yes

Troubleshooting completed (explain the contents of the servicing to the customer).

No

Verify the malfunction symptom in the symptom troubleshooting chart and perform the other applicable malfunction diagnosis.

(See SYMPTOM TROUBLESHOOTING [ENTERTAINMENT SYSTEM [WITH CENTER DISPLAY]].)

Description	NO VOICE RECOGNITION GUIDANCE VOICE OUTPUT
Description	• Radio, AUX/USB audio, Bluetooth^® audio, and Internet radio audio is output, but not voice recognition guidance voice • Noise interference occurs in voice recognition guidance voice
Possible Causes	• Effects of non-genuine, after-market electrical components • Connectivity master unit (CMU) malfunction

Step	Inspection		Action
1	VERIFY AFTER-MARKET ELECTRICAL COMPONENT INSTALLATION CONDITION • Verify if a non-genuine, after-market electrical component is installed. • Has a non-genuine, after-market electrical component been installed?	Yes	Go to the next step.
1		No	Go to Step 3.
2	VERIFY IF MALFUNCTION CAUSE IS AFTER-MARKET ELECTRICAL COMPONENT INSTALLATION • Disconnect the non-genuine, after-market electrical component connectors. • Verify if the malfunction symptom recurs as stated by the customer. • Does the malfunction recur?	Yes	Go to the next step.
2		No	Explain to the customer that the malfunction occurred due to the after-market electrical component installation.
3	VERIFY MALFUNCTION SYMPTOM • Switch the ignition to ACC or ON (engine off or on). • Press the TALK button on the steering switch. • Is voice recognition guidance voice output?	Yes	System is normal.
3		No	Replace the CMU, then go to the next step. (See CONNECTIVITY MASTER UNIT (CMU) REMOVAL/INSTALLATION.)
4	VERIFY IF MALFUNCTION CAUSE IS CORRECTED • Switch the ignition to ACC or ON (engine off or on). • Press the TALK button on the steering switch. • Is voice recognition guidance voice output?	Yes	Troubleshooting completed (explain the contents of the servicing to the customer).
4		No	Verify the malfunction symptom in the symptom troubleshooting chart and perform the other applicable malfunction diagnosis. (See SYMPTOM TROUBLESHOOTING [ENTERTAINMENT SYSTEM [WITH CENTER DISPLAY]].)