NO.3 CD PLAYER/CHANGER DOES NOT PLAY THE CD/NO SOUND


id0903a2806100

3

CD player/changer does not play the CD/No sound

Possible DTC:03:Er07, 03:Er10, 06:Er07, 10:E07, 22:Er07

Troubleshooting hints
• CD is inserted upside down
• Audio units is malfunctioning
• Defective CD (e.g., cracked, badly bent, rough edges, scratch, dirty CD, condensation)
• Non-conventional discs (e.g., 8 cm (3 in) CD, 8 cm (3 in) disc adapter, heart-shaped disc, octagonal disc)

Diagnostic procedure

STEP

INSPECTION

ACTION

1
• Turn the radio on and check for sound.
• Is there sound output?
Note
• Check the volume dial position.
Yes
Go to the next step.
No
Go to symptom troubleshooting No.3 (Audio system).
2
• Was the CD inserted properly, label-side up?
Yes
Go to the next step.
No
Explain to the customer that the CD should be inserted into the slot label-side up.
3
• Replace with a CD known to be operational.
• Does the CD player/changer load the CD?
Yes
Go to the next step.
No
Replace the audio unit.
4
• Visually inspect the CD.
- Is there any dirt, scratches or deformation on the CD?
- Is the CD a non-conventional disc?
- Is there a CD with a MP3 recording?
Yes
Explain to the customer that the defective CD or non-conventional disc cannot be use.
No
Replace the audio unit.