NO.5 CD PLAYER/CHANGER SCRATCHES ON THE CD

id0903e1806300

5

CD player/changer scratches on the CD

Possible DTC:03:Er02, 06:Er02, 10:Er02, 22:Er02

Troubleshooting hints
• Audio units is malfunctioning
• Deformed disc is used (e.g., out of specification (thickness), bent disc)
• Multiple CDs are inserted into the CD player at the same time

Diagnostic procedure

STEP

INSPECTION

ACTION

1
• Were the multiple CDs inserted into the CD player at the same time?
Yes
Explain to the customer to insert a CD one by one.
No
Go to the next step.
2
• Visually inspect the CD.
• Is the CD a deformed disc (e.g., out of specification (thickness), bent disc)?
Yes
Audio system is normal. Explain to the customer that the CD is malfunctioning.
No
Replace the audio unit.