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STEP
 
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INSPECTION
 
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ACTION
 
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1
 
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• Inspect the vehicle battery voltage.
 
 
• Is the vehicle battery voltage normal?
 
 
Specification:
 
Ignition switch ON: 11.5 V or more
 
 
Idle: 12.5 V or more
 
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Yes
 
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Go to the next step.
 
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No
 
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Charge the battery, then go to the next step.
 
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2
 
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• Turn the audio system on.
 
 
• Is there any noise?
 
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Yes
 
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Go to the next step.
 
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No
 
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The system is normal. Explain to the customer that the vehicle battery voltage was low.
 
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3
 
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• Are any of the following after-market equipment installed? (Inspect especially near the antenna.)
 
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-	Radar detector
 
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-	Remote engine starter
 
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-	Anti-theft device
 
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-	Other
 
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Yes
 
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Go to the next step.
 
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No
 
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Go to Step 5.
 
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4
 
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• Remove the after-market equipment.
 
 
• Turn the audio system on.
 
 
• Is there any noise?
 
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Yes
 
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Go to the next step.
 
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No
 
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The system is normal. The after-market electrical devices might be the cause of the noise.
 
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5
 
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• Is there noise coming from all the speakers?
 
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Yes
 
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Go to Step 7.
 
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No
 
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Go to the next step.
 
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6
 
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• Inspect the suspect speaker.
 
 
• Is the speaker normal?
 
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Yes
 
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Go to the next step.
 
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No
 
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If there is any foreign material adhering to the speaker:
  
• Remove the foreign material from the speaker.
 
 
If the speaker is malfunctioning:
 
• Replace the speaker.
 
 
 
If the speaker is not installed properly:
 
• Install the speaker properly.
 
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7
 
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• Attempt to duplicate the symptom on another vehicle.
 
 
• Does the noise level improve compared to the customer's vehicle?
 
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Yes
 
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Go to the next step.
 
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No
 
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The system is normal. Explain the noise generation mechanism to the customer.
 
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Note
 
 
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• The noise level that may be heard varies depending on the operating speed of the audio power and/or mode switches.
 
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8
 
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• Turn the ignition switch to the LOCK position.
 
 
• Remove the audio unit.
 
 
• Inspect the connection of the audio unit connector (24-pin)(for sound signal line).
 
 
• Is the connector connected securely?
 
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Yes
 
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Go to the next step.
 
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No
 
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If poor connection of audio unit connector:
  
• Securely connect the audio unit connector.
 
 
If the audio unit side connector is malfunctioning:
 
• Replace the audio unit.
 
 
If the wiring harness-side connector is malfunctioning:
 
• Repair or replace the pins and/or the connector.
 
 
After treating either the above-mentioned, then go to the next step.
 
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9
 
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• Is there any noise?
 
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Yes
 
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Go to the next step.
 
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No
 
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The system is normal.
 
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10
 
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• Inspect the ground condition of manual antenna.
 
 
• Is the ground condition normal?
 
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Yes
 
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Go to the next step.
 
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No
 
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Repair or replace the ground. Go to the next step.
 
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11
 
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• Is there any noise?
 
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Yes
 
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• Replace the audio unit.
 
 
 
 
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No
 
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The system is normal.
 
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