DRIVER MONITORING DOES NOT OPERATE [DRIVER MONITORING (DM)]

id1503c9001600

Note

•  Due to environmental effects, the system behavior may differ from the driver’s intentions even though the vehicle has no malfunction. To perform symptom troubleshooting, an understanding of the applicable system from the new vehicle instruction is required. For details on the control conditions of the system, refer to the [DRIVER MONITORING (DM)] operation in the new vehicle instruction.

Outline

Description	•  The driver monitoring (DM) does not operate even though the driver is driving while drowsy.
Possible cause	•  Driver monitoring (DM) turned off using personalization feature •  BCM malfunction •  Connectivity master unit (CMU) malfunction •  Instrument cluster malfunction •  Door latch and lock actuator malfunction •  Driver monitoring camera unit malfunction

Diagnostic Procedure

Step	Inspection	Results	Action
1	VERIFY ALL SYSTEM DTCs •  Perform the DTC inspection. (See DTC INSPECTION.) •  Are any DTCs displayed?	Yes	Repair the malfunctioning location according to the applicable DTC troubleshooting.
		No	Go to the next step.
2	VERIFY PERSONALIZATION FEATURES SETTING •  Verify the [notification and warning volume] using the personalization features. Note •  For personalization features setting using the center display, refer to Mazda Connect's [PERSONALIZATION FEATURES]. •  Is the Driver Monitoring (DM) turned off?	Yes	Enable the driver monitoring (DM) using the personalization feature and perform the repair completion verification.
		No	Go to the next step.
3	INSPECT DOOR LATCH AND LOCK ACTUATOR FOR MALFUNCTION •  Inspect the applicable part. (See FRONT DOOR LATCH AND LOCK ACTUATOR INSPECTION [(E)].) (See REAR DOOR LATCH AND LOCK ACTUATOR INSPECTION [(E)].) •  Is the part normal?	Yes	Go to the next step.
		No	Repair or replace the malfunctioning location and perform the repair completion verification. (See FRONT DOOR LATCH AND LOCK ACTUATOR REMOVAL/INSTALLATION.) (See REAR DOOR LATCH AND LOCK ACTUATOR REMOVAL/INSTALLATION.)
4	INSPECT DRIVER MONITORING CAMERA UNIT FOR MALFUNCTION •  Inspect the applicable part. (See DRIVER MONITORING CAMERA UNIT INSPECTION.) •  Is the part normal?	Yes	Go to the next step.
		No	Repair or replace the malfunctioning location and perform the repair completion verification.
Repair completion verification	VERIFY THAT VEHICLE IS REPAIRED •  Install/connect the part removed/disconnected during the troubleshooting procedure. •  Has the malfunction symptom been eliminated?	Yes	Complete the symptom troubleshooting. (Explain contents of repair to customer)
		No	Refer to the controller area network (CAN) malfunction diagnosis flow to inspect for a CAN communication error. (See CONTROLLER AREA NETWORK (CAN) MALFUNCTION DIAGNOSIS FLOW [(E)].) If the CAN communication is normal, perform the diagnosis from Step 1. •  If the malfunction is not resolved, replace the connectivity master unit (CMU). (See CONNECTIVITY MASTER UNIT (CMU) REMOVAL/INSTALLATION.)