ON-BOARD DIAGNOSTIC SYSTEM FOREWORD [FW6A-EL]
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• If there is any vehicle malfunction complaint lodged by a customer, perform malfunction diagnosis according to the troubleshooting procedure.
Troubleshooting Procedure
Action for Non-repeatable Malfunction
• If the malfunction does not recur, verify the malfunction cause by performing the following actions:
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― Based on the repair order form, attempt to drive the vehicle or perform tests to replicate the malfunction, record the data at that time, and detect the malfunction cause.
• If the malfunction does not recur after the above servicing, explain to the customer that the vehicle is normal.