Maintenance Strategy

Maintenance strategy

Previously, the maintenance scopes alternated between the minor basic service (Service A) and the major basic service (Service B). These services have now been classified as the technically essential Basic Service (Required Package in USA) and the additional PLUS package (Recommended Package in USA).

A reduced basic package for the Basic Service has been defined for price-conscious customers. This basic package dispenses with some of the services that were previously included in the Basic Service. A PLUS package has also been developed to allow those customers for whom convenience and service is important to continue to have these service items performed by your local repair facility. Basic service A or B is required every 10,000 mi or once a year.

PLUS package
The PLUS package is now available additionally. This PLUS package allows workshops to offer convenient and helpful service items to their customers. These service items will continue to be performed by Mercedes-Benz Service.
The PLUS package includes the following additional checking and maintenance operations:
- Check windshield washer system
- Check headlamp cleaning system
- Check tire pressure
- Inspect wiper blades
- Check trunk illumination
- Check indicator lamps in instrument cluster and interior compartment
- Check headlamp adjustment

The PLUS package must be offered to the customer by the service advisor during a consultation because it no longer forms part of the maintenance scopes. The aim of the consultation must be to offer the customer a tailor-made package.