COMAND(R) - Inoperative Or Opening/Closing Errors
Date: April 17, 2009Order No.: S-B-82.85/615b
Supersedes: P-B-82.85/615a dated March 18, 2009
Group: 82
Revision History
SUBJECT
Central Display Opening/Closing Errors or Inoperative, Voice Control Does Not Respond To User's Commands (Hands-free Conversation) and/or Other Party May Not Hear Driver's Conversation
If you receive customer reports in the above model vehicles having any of the conditions below, it may be due to an incorrect installation/mating/contact of the iPod Interface Cable (Refer to Figures 1-4 above) with the COMAND head unit connector.
To remedy, replace the iPod Interface Cable. Refer to the appropriate section of WIS Documents shown above.
Conditions
^ Central display opens and closes by itself or inoperative
^ Voice control system may not respond to driver's commands due to head unit connector contacts not mating securely as a result, the connection to the microphone is lost
^ iPod playback intermittently inoperative
^ Back up camera (B84/3) intermittently inoperative
^ Intermittently the instrument cluster and audio/COMAND display fan motor M4/13 inoperative
^ Left or right side speakers intermittently not producing sound
^ COMAND head unit external fan not operating
Note:
When connecting the iPod Interface Cable to the wiring harness of the Head Unit, please make sure that all individual connections are securely fastened as it is possible individual pins may pass unnoticed. Please ensure that you hear the "click" when mating the connectors and visually inspect both sides of the connector for proper contact. Where possible, please perform a continuity check on the iPod Interface Harness.
Parts Information
Note:
The following allowable labor operations should be used when submitting a warranty claim for this repair. This information has been generated on April 17, 2009. Please refer to Netstar --> Star TekInfo --> Star Time for the most current labor time allowance.
In Case of Warranty, use the table above.