Diagnostic Enhancement - MCSII EDAC
Date: November 29, 2006Order No.: P-B-82.85/532a
Supersedes: P-B-82.85/532 dated October 12, 2006
Group: 82
Revision History
Revision Date Purpose
a 11/29/06 Addition of "Note" Pertaining to Short Test
- 10/12/06 Initial issue
SUBJECT:
Model 203.040/052/054/056/061/064/076/081/084/087/092/261/264/281/284/740/764
Model 209.356/365/372/375/456/465/472/475/476/477
Model 164.175/177/186/871
Model 251.165/175/177
Model Year 2005 through 2007
Diagnostic Enhancement: MCSII Enhanced Diagnostic Assistance Center "EDAC"
Mercedes-Benz USA, LLC will start the MCSII EDAC program on Monday, October 23, 2006. MBUSA has posted a diagnostic guide that supplements information available through traditional MBUSA sources and can be found on: NetStar -> Service -> STAR TekInfo -> EDAC -> Diagnostic Guide DVD COMAND.
Under this EDAC program, replacement of the Model Year 2005, 2006 and 2007, DVD COMAND will require authorization prior to replacement, in accordance with the program terms summarized below.
NOTE:
Prior to calling EDAC for approval, you must have the short test containing the MOST ring configuration (not just the Head Unit), with part numbers, software and hardware versions. EDAC will not authorize a Head Unit replacement without this information.
- The technician shall conduct an accurate assessment of the problem by using the diagnostic guide.
- ALL replacements of the 2005, 2006 and 2007, DVD COMAND will require that the dealer call the EDAC to open a case, review the methods of diagnosis and the results. The EDAC dedicated toll free number is 1-800-997-8228 8 AM to 8 PM EST Monday to Friday.
- Upon completion of an EDAC contact, the EDAC agent will issue an authorization number in those cases where the Model Year 2005, 2006 and 2007 DVD COMAND is deemed to be malfunctioning. Due to a warranty parts return enhancement, if you submit a warranty claim that includes a part which is covered by an EDAC project and it is found not to have an EDAC authorization number for that vehicle, a pop up window will appear as a reminder to contact an EDAC agent for the authorization number for the repair in question. If this claim is forced through to Warranty without the proper EDAC authorization, the claim handling fee will be debited.
- Should an authorized DVD COMAND be submitted without the specified documentation called for in the MY 2005, 2006 and 2007 DVD COMAND Warranty Checklist (next page), the claim handling fee will be debited as of repair date October 23, 2006.
Model Year 2005, 2006 and 2007 DVD COMAND Warranty Checklist
Please follow each step PRIOR to calling the EDAC. Remember to print out all requested information and then securely affix printouts to the replaced DVD COMAND when shipping.
Do NOT erase any stored DTC's in the DVD COMAND before returning the component.
On all pages the VIN and date must be visible.
1. Connect SDS, start DAS.
2. Apply short test.
3. Navigate to the following STAR Diagnosis Menu: Control units -> Information and communication -> Audio, video, navigation, and Telematics -> COMAND with integral AGW -> Control unit version
4. From the "COMAND" control module print the following menu items:
a. Control unit version
b. Fault codes and corresponding freeze frame data from all fault codes in COMAND control module
c. SDS screen of guided test results (if applicable)
NOTE:
For printing wait for all information to load, and then press F11. Select "Print out of test step" and press print.
5. End DAS, disconnect SDS.
NOTE:
SEND ORIGINAL PRINTOUTS ONLY! Photocopies will NOT be accepted.
NOTE:
For the duration of this program the audio system diagnosis and return form (S-2664-99a) is not required.
Process Overview