Navigation System - DVD Not Recognized
Date: November 19, 2008Order No.: P-B-82.85/524c
Supersedes: P-B-82.85/524b dated Oct. 16, 2008
Group: 82
Revision History
SUBJECT:
Model 171.454/456/473, MY 05 and Later
Model 211.026/056/065/070/072/076/077/082/083/087/090/265/282/283, MY 04 and Later
Model 215.373/374/375/376/378/379, MY 04 - 06 Model 219.375/376, MY 06 and Later
Model 220.170/173/174/175/176/183/184, MY 04 - 06
Model 230.471/472/474/475/476/477/479, MY 04 and Later
New Navigation Processor / DVD Not Recognized
If you receive customer reports in the above model vehicles of the Navigation DVD not being recognized after a Navigation Module replacement, or when a customer wants to update the latest Navigation DVD database version, please follow the part replacement and Firmware update guidelines below. If the customer vehicle is equipped with any of the Navigation Modules listed below, the earliest (minimum) Navigation DVD that it can read is BQ646 0223.
A 211 870 52 26 A 211 870 09 85 A 211 870 10 85
A 211 870 57 85 A 211 870 60 85
For more details, reference the Navigation Module - DVD Compatibility Chart (Figure 1) by looking at the Navigation Module part number on the left and checking the compatible Navi DVD part number. Please refer to the special case.
Special Case: If the installed Navigation DVD part number is BQ646 0205 and the customer requests the latest Navigation DVD (BQ6460229 or newer), the Navi DVD may not be recognized by the module. To remedy, please update the Navi Module Firmware using DVD W211 589 15 22 00 outlined by the process below.
Navigation Module Software Update Process:
1. Park the vehicle in an area where there is unobstructed view of the GPS satellites.
2. Turn ignition ON, Head Unit ON -> press the MAP hardkey.
3. In the trunk, locate the Navigation Module -> eject the existing navigation DVD
4. Insert Service Update DVD part number W211 589 15 22 00, wait about 20 seconds -> the update process starts automatically.
If process does not start automatically, turn system and vehicle OFF, allow MOST and CAN to sleep -> turn system ON again
5. After about 4 minutes the update process is complete, eject the Service Update DVD.
6. Insert the latest Navigation Database DVD, you will notice the progress bars on the head unit, this indicates the new Navigation Database DVD is loading successfully.
7. When the update process is complete, turn ignition OFF and wait about 3 minutes to allow MOST and CAN to sleep.
8. Turn the ignition ON and allow the Navi to warm-start and acquire the satellites.
9. Check Navi for correct operation by entering a destination.
Special Tool Information
NOTE:
This is a required Special Tool and is automatically released to every MBUSA dealer. Additional quantities can be ordered at the dealer's discretion upon receipt of your initial units.