Operation CHARM: Car repair manuals for everyone.
Manuals through 2025 now available!

Our trusted friends have launched a new website named LEMON, which has newer manuals. It also contains all the CHARM manuals.

LEMON is the spiritual successor to CHARM, I recommend you try it!

Link: lemon-manuals.la
If it fails: lemon-manuals.org.ua

Or, hide this message: temporarily or permanently

Attachment I - Administrative Information

OASIS
You must use OASIS to determine if a vehicle is eligible for this recall.

PROMPTLY CORRECT

Promptly correct all affected vehicles on your dealer VIN list which you will receive in the Ford Dealer Consolidated Communicator (FDCC) or by FAX. Also, correct other eligible vehicles which are brought to your dealership.

DEALER-OWNER CONTACT

^ Immediately contact any affected owner whose name is not on the list.

^ Give the owner a copy of the Owner Letter and schedule a service date.

REGIONAL CONTACT
Advise regional office if an owner:

^ cannot be contacted.

^ does not make a service date.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using DWE.

^ Refer to ACESII manual for claims preparation and submission information.

RENTAL CARS

Rental vehicles are not approved for this program.