Body/Frame - Engine Moan/Drone Noise On Acceleration
TSB 09-22-1911/16/09
ENGINE NOISE, DRONE/MOAN SOUND 1800-2300
RPM - BUILT ON OR BEFORE 8/10/2009
FORD:
2009-2010 Escape
MERCURY:
2009-2010 Mariner
ISSUE
Some 2009-2010 Escape Hybrid and Mariner Hybrid vehicles built on or before 8/10/2009 may exhibit a slightly louder than normal drone/moan noise on acceleration at approximately 1800-2300 RPM.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
1. Disable the vehicle high voltage electrical system following Workshop Manual (WSM), Section 414-03 High voltage traction battery systems depowering.
2. Remove the lower transaxle insulator through bolt. (Figure 1)
3. Remove the rear roll restrictor-to-crossmember through bolt. (Figure 2)
4. Remove the nut, bolts and engine support crossmember. Discard the nut. (Figure 3)
5. Replace the engine support crossmember with improved service level crossmember. Tighten the bolts to 66 lb-ft. (90 N.m), tighten the new nut to 129 lb-ft. (175 N.m). (Figure 3)
NOTE
THIS PART IS ONLY APPLICABLE TO 2009-2010 VEHICLES BUILT BEFORE 8/10/2009, AND WILL NOT CORRECT ANY OTHER SYMPTOM.
6. Install the rear roll restrictor-to-crossmember through bolt. Tighten to 66 lb-ft. (90 N.m). (Figure 2)
7. Install the lower transaxle insulator through bolt. Tighten to 85 lb-ft. (115 N.m). (Figure 1)
8. Enable the vehicle high voltage electrical system following WSM, Section 414-03.
Parts Block
WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT: Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.
OPERATION DESCRIPTION TIME
092219A 2009-2010 Escape Hybrid, 0.6 Hr.
Mariner Hybrid: Replace
The Engine Support Cross
Member (Do Not Use With
Any Other Labor
Operations)
DEALER CODING
CONDITION
BASIC PART NO. CODE
6P094 07
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