Bluetooth(R) - iPhone(R) Not Displayed In Paired List

SI M84 02 12
Communication Systems

June 2012
Technical Service

SUBJECT
Bluetooth: iPhone Is Not Displayed in the List of Paired Devices

MODEL
All equipped with one or more of the following options:

^ 644 (Bluetooth mobile phone prep)

^ 6ND (Bluetooth and USB/iPod adapter)

^ 6NE (Comfort Bluetooth and USB/iPod adapter)

^ 6NF (Smartphone integration)

^ 6FP (MINI Connected)

^ 7L5 (MINI Connected with Navigation)

SITUATION
When an Apple iPhone is being paired or reconnected to the vehicle, the following issues may occur:

^ The iPhone shows "connected" and the message "Telephone is connected" may or may not be displayed in the CID.

^ When in the phonebook menu, the message "Transferring data" is displayed constantly in the CID and the pairing process does not complete.

Even though the pairing process is not completed, an incoming call can still be answered using the MINI joystick or the MFL buttons, and the conversation can be carried out via the vehicles Bluetooth (hands-free) system with no interaction with the iPhone.

CAUSE
^ The iPhone was named using an emoticon (emoji) character, such as a smiley face.

^ Some or all of the contacts in the iPhone are stored using emoticons (emoji) characters, such as a smiley face.

PROCEDURE
Do not replace any parts and do not program the vehicle. This will not resolve the issue.

IMPORTANT:
The customers phone is needed.

1. Check the name of the phone for emoticons as follows:

^ Settings/General/About/Name

^ Delete all emoticons from the phones name.

^ Rename the phone using only alphanumeric characters, i.e., letters and numbers.

2. Check and delete all emoticons from the list of contacts as needed.

IMPORTANT:
Do not restart the pairing process. Allow the phone to complete the previous pairing process.

The phone is now displayed in the list of paired devices and the Bluetooth/telephone system now functions as designed.

WARRANTY INFORMATION
Not applicable.