Audio System - Various CD/DVD Issues

SI M65 11 08
Audio, Navigation, Monitors, Alarms, SRS

October 2008
Technical Service

SUBJECT
Audio Complaints Relating to Audio CD/Audio DVD Drive

MODEL
All vehicles with CD drive, CD changer and/or audio DVD drive

SITUATION

Certain issues with the audio when listening to CDs, such as:

^ CD is not accepted

^ CD skips

^ CD cannot be read

^ Permanent or intermittent audio interruptions

CAUSE

The CD drive/audio DVD drive is not working correctly, or the media used
by the customer is defective.

INFORMATION





In the case of a customer complaint regarding the CD drive/audio DVD drive, the Audio-Test-CD must be used for a preliminary analysis in the customer vehicle. Audio-Test-CD track # 12 contains the borderline case, in which the CD or audio DVD drive must be able to play CDs without faults.

All the other tracks on the Audio-Test-CD can be used for additional audio system issues.

PROCEDURE

1. Insert the Audio-Test-CD into the CD drive, audio DVD drive or CD changer.

2. Select and play track # 12.

3. If there is no malfunction (CD skips, interruptions, etc.) when playing track # 12:

^ Do not replace parts.

^ Check the CD used by the customer.

4. If there is a malfunction (CD skips, interruptions, etc.) when playing track # 12:

^ Replace the defective CD/audio DVD drive or CD changer.

Please note:
^ Do not touch the reflective surface.

^ Do not stick labels or write on the surface.

^ Do not expose the CD to direct sunlight or high temperatures.

^ Remove the CD from its protective cover only prior to immediate use.





PARTS INFORMATION





WARRANTY INFORMATION