Computers/Controls - ISTA(R) Does Not ID The Vehicle
SI M07 06 10Workshop Environment Systems
November 2010
Technical Service
SUBJECT
ISTA Does Not Automatically ID the Vehicle
MODEL
All
SITUATION
When identifying a vehicle using ISTA (Integrated Service Technical Application), the error message "VIN unknown" is displayed on the ISID (Integrated Service Information Display). This situation occurs with both automatic identification (Read out vehicle data) and manual entry of the VIN.
The "Start vehicle test" button is grayed out after identification of the vehicle via "VIN" or "Basic feature".
CAUSE
The vehicle was produced after the production date of the ISTA DVD version. Therefore, its VIN was not included in the ISTA database.
PROCEDURE
In some cases, when deleting the transport mode and performing the pre-delivery inspection, the vehicle may be too new, and the VIN from the vehicle is not recognized by ISTA.
The procedure has changed with the introduction of ISTA D2.22 or later. Perform the following steps to delete transport mode and perform the pre-delivery inspection:
1. Manually ID the vehicle by selecting "Identification".
2. Select "Basic features".
3. Select "Model series".
4. Select "Development code".
5. Select "Sales designation".
6. Select "Engine".
7. Select "Transmission".
8. Select "Model year" (Production year).
9. Select the latest "Model month" (Production month) available.
10. Select "Accept".
11. The "Start vehicle test" button is grayed out and cannot be selected.
12. Select the "Connection manager" icon from the top ISTA menu bar.
13. Select the ICOM that is connected to the vehicle.
14. A pop-up message will appear. Select "Maintain connection and continue working".
15. After a few seconds, the "Start vehicle test" button is now selectable and can be started.
16. After the vehicle test is finished, select "Service function".
17. Select "Service function"
18. Select "04 Maintenance and Pre-delivery check".
19. Select "Transport mode/pre-delivery check".
20. Select "Delete transport mode".
21. Select "Start search".
22. Select the test plan for "pre-delivery check" and "Display".
23. Finish the test plan accordingly.
WARRANTY INFORMATION
For information only