Diagnostic Strategies

TROUBLESHOOTING STRATEGY

NOTE: If a DTC is erased, its "freeze frame" data will be also erased and system readiness test status will be reset. Store the "freeze frame" data before erasing the DTC.

Use these steps to plan your diagnostic strategy. If you follow them carefully, you will be sure to have exhausted most of the possible ways to find an MFI fault.

1. Gather as much information as possible about the complaint from the customer.
2. Verify that the condition described by the customer exists.
3. Check the vehicle for any MFI Diagnostic Trouble Code (DTC).
4. If you cannot verify the condition and there are no DTCs, the malfunction is intermittent.
5. If you can verify the condition but there are no DTCs, or the system cannot communicate with the scan tool, refer to the trouble symptom classification table.
6. If there is a DTC, record the number of the code, then erase the code from the memory using the scan tool.
7. Reconfirm the malfunction symptom and carry out a test drive with the drive cycle pattern.
8. If DTC is set again, carry out an inspection with appropriate diagnostic trouble code procedures.
9. If DTC is not set again, the malfunction is intermittent.
10. After repairs are completed, conduct a road test duplicating the complaint set conditions to confirm the malfunction has been corrected.

NOTE: If the powertrain control module (PCM) is replaced, Immobilizer Encrypted Code Registration should be carried out, Refer to Ignition Switch - On-vehicle Service - Immobilizer Encrypted Code Registration.