Warranty - Claims Processing

File In Section: Warranty Administration

Bulletin No.: 31-05-03A

Date: January, 1995

WARRANTY ADMINISTRATION

Subject:
Warranty Claims Processing

Models:
All Cadillac, Oldsmobile, Pontiac and Buick Vehicles

Attention:
Warranty Claims Administrator and Service Manager

This bulletin is being revised to update the GM Warranty claims validation schedule for the 1995 calendar year. Please discard Bulletin Number 310503 (Group Reference - Warranty Administration).

Enclosed is the General Motors Warranty claims validation schedule with cycle numbers. All credit memos will be dated on the actual date of processing. It you have any questions concerning the new cycle schedule, contact your Divisional Service Representative.

CADILLAC
Claims submitted via DCS through Wednesday will be validated Thursday and the credit memo will arrive in your DCS mailbox on Friday.

OLDSMOBILE
Oldsmobile Division Retailers will have Friday as the cutoff day for weekly warranty submissions. However, Oldsmobile warranty claims will not be processed until the following Sunday night. The credit memo will then be available electronically in your DCS mailbox on Monday and printed on Tuesday.

PONTIAC
The cutoff day for claim submission will be Monday. Pontiac will validate claims Tuesday and the credit memo will arrive in your DCS mailbox on Wednesday.

BUICK
Claims submitted via DCS through Tuesday will be validated on Wednesday and the credit memo will arrive in your DCS mailbox on Thursday.














CLAIMS VALIDATION SCHEDULE