Warranty - Claim Processing
File In Section: Warranty AdministrationBulletin No.: 31-05-030
Date: December, 1996
Subject:
Warranty Claims Processing
Models:
All Buick, Cadillac, Chevrolet, GMC, Oldsmobile and Pontiac Models
Attention:
Warranty Claims Administrator and Service Manager
This bulletin is being revised to update the GM Warranty claims validation schedule for the 1997 calendar year. Please discard Bulletin 31-05-03B (Section 5 - Warranty Administration).
Enclosed is the General Motors Warranty claims validation schedule with cycle numbers. All claim memos will be dated on the ACTUAL DATE of processing. If you have any questions concerning the new cycle schedule, contact your Divisional Service Representative.
Cadillac
Claims submitted via DCS through Wednesday will be validated Thursday and the claim memo will arrive in your DCS mailbox on Friday.
Oldsmobile
Oldsmobile Division Retailers will have Friday as the cutoff day for weekly warranty submissions. However, Oldsmobile warranty claims will not be processed until the following Sunday night. The claim memo will then be available electronically in your DCS mailbox on Monday and printed on Tuesday.
Pontiac
The cutoff day for claim submission will be Monday. Pontiac will validate claims Tuesday and the claim memo will arrive in your DCS mailbox on Wednesday.
Buick
Claims submitted via DCS through Tuesday will be validated on Wednesday and the claim memo will arrive in your DCS mailbox on Thursday.
Chevrolet
Claims submitted via DCS through Thursday will be validated Friday and the claim memo will arrive in your DCS mailbox on Monday.
GMC Truck
Claims submitted to GMC Truck (all GMC Truck and Chevrolet Medium Duty) through Friday will be validated Monday night. Claim memos will be available on Tuesday mornings.
1997 CALENDAR YEAR WARRANTY CREDIT CYCLES AND CLAIM MEMO DATES