Coverage Guidelines/GM Certified Used Vehicle Coverage

These vehicles are covered by a GM Certified Used Vehicle Warranty which provides warranty coverage separate from the GM New Vehicle Warranty. For repairs performed under the GM Certified Used Vehicle Warranty, policies and procedures published in the GM Certified Used Vehicle Operations Guide apply.

Customer handling should be no different than if their vehicle were within the limits of the New Vehicle Warranty except that the vehicle coverage may differ somewhat and should be explained to the customer.

Service Management and Service Consultants are to become familiar with the warranty coverage and contact the GMPP Claim Center at 1-800-MIC-CARE (1-800-642-2273) to confirm component/vehicle coverage and obtain repair approval prior to proceeding with repairs.

NEW VEHICLE WARRANTY COVERAGE

For repairs performed under the New Vehicle Warranty, polices and procedures published in the GM Service Policies and Procedures Manual apply.





The chart above as well as the chart shown at the end of this bulletin provides a brief summary of coverages when a certified vehicle is within or beyond the New Vehicle Warranty. Refer to the GM Certified Used Vehicle Limited Warranty and Owner Assistance Information booklet and the appropriate New Vehicle Warranty and Owner Assistance Information booklet for coverage details.