A/T - Core Return Product Feedback Form
File In Section: 07 - Transmission/TransaxleBulletin No.: 01-07-30-029
Date: October, 2001
INFORMATION
Subject:
New Product Feedback Form and Process For Automatic Transmission Core Returns
Models:
1980-2002 All Passenger Cars and Trucks
With All Original Equipment and Goodwrench Automatic Transmissions
(AC Delco Transmissions Are Not Included)
Quality improvement is a goal of General Motors, and as part of the ongoing quality improvement assessment efforts for automatic transmissions, General Motors is implementing a new product feedback process. The new feedback process was developed after consulting with dealership technicians and service managers, the General Motors Technical Assistance Center, and General Motors Regional Field Engineers.
The new process is being implemented in an effort to improve the quality and quantity of the feedback data. Accurate feedback from the technicians will allow General Motors to accurately inspect and diagnose automatic transmission field returns. The new process utilizes four elements:
^ A new and easier-to-complete feedback form. The (US) 2001 Service Policies and Procedures Manual requires completion of this feedback form in Article 1.6, page 10 and Article 1.7, page 2.
^ The new feedback form has English, French, and Spanish versions all printed on a single form. The service technician should complete the form in the language of choice, fold/tear it in thirds, and INSERT IT IN THE SEE-THROUGH ENVELOPE, SO THAT THE COMPLETED FEEDBACK INFORMATION CAN BE READ THROUGH THE RETURN ENVELOPE. The dealer copy of the feedback form is to be maintained with the dealer's copy of the repair order. [Refer to the Service Policies and Procedures Manual. Article 1.6, page 10, (US)].
^ A new see-through return envelope to hold the feedback form when the transmission is returned to the warehouse.
The see-through return envelope will be attached to the side of the top half of the transmission shipping container at either of the small ends.
^ Auditing of/for completed feedback forms will be done during core receiving in Detroit, Michigan. GMSPO core return Code T98 will read "TRANS FEEDBACK FORM NOT REC'D WITH CORE." The T98 zero dollar ($0) debit notice will be sent by GMSPO each time an OEM or Goodwrench automatic transmission core is received without a completed product feedback form visible in the see-through envelope.
If the dealer should receive a Goodwrench automatic transmission without the see-through envelope attached, use one of the three new feedback forms and envelopes being sent to each dealer with this bulletin.
If additional forms are needed contact:
In the U.S.A.
- GM Dealer World Delivery
- Phone at 1-866-700-0001, Fax 1-313-957-5555 or E-mail to DWD_orders@Buddco.com
- For the form P/N 24221234 and/or envelopes, P/N 2XJ 19572 In Canada
- DGN Marketing Services LTD.
- Phone 800-668-5539 or Fax 905-670-5777
- For form DGN P/N 150-0-0-532 and/or envelopes, P/N DGN 150-0-0-533
Important:
The see-through envelope should be attached to the sides of the top half of the transmission shipping container at either of the small ends. DO NOT PUT THE ENVELOPE ON THE TOP SURFACE OF THE SHIPPING CONTAINER BECAUSE IT CANNOT BE READ WHEN THE TRANSMISSIONS ARE STACKED IN THE WAREHOUSE OR THE RETURN FORM MAY BECOME DAMAGED/LOST IN THE SHIPPING PROCESS.
Dealership Process of the Feedback Form For New Vehicle, Goodwrench Parts Warranty, Customer Pay and Over-The-Counter Sales.
For New Vehicle warranty claims, Goodwrench Parts Warranty or Customer Pay repairs, perform the following:
1. Remove the new feedback form from the information packet shipped with the replacement transmission.
2. Complete all the fields in the top third of form and check the appropriate boxes.
3. INSERT THE ORIGINAL COPY OF THE FORM IN THE SEE-THROUGH ENVELOPE SO THAT THE INFORMATION ON THE COMPLETED FORM IS VISIBLE.
4. Attach the dealer copy of the feedback form to the dealer repair order hard copy.
5. Return the transmission core to the parts department for return to GM.
For Over-the-Counter Sales, include the following:
^ The Dealer Code
^ The Dealer Phone Number
^ Print the letters "OTC" on the form in large letters (to indicate "over the counter sale".
These new feedback forms are critical to General Motors goal of producing the most reliable and durable transmissions for General Motors cars and trucks. With properly completed forms, General Motors can quickly identify and correct the manufacturing defects, thereby providing the highest quality automatic transmissions for you and your customers.
The General Motors Labor Time Guide includes time allowance for completing the feedback form in the base time for K7000.