Warranty - Parts Warranty Special Claims B and C: Overview

File In Section: Warranty Administration

Bulletin No.: 80-05-03

Date: August, 1998

WARRANTY ADMINISTRATION

Subject:
Redefined Use of Parts Warranty Special Claim Types B and C

Models:
All Past and Future Passenger Cars and Light/Medium Duty Trucks

The contents of this bulletin supersedes all other publications that may contain explanations for use of Claim Types B and C that are different than covered below (e.g., GM WINS Claims Processing Manual and Warranty Administration Service Bulletins).

Future revisions of the GM Service Policies and Procedures Manual and the GM WINS Claims Processing Manual will include all changes described in this bulletin.

The purpose of this bulletin is to announce a major change impacting the use of Special Claim Types B (previously used for parts warranty claims that involved labor for replacement/repair), and C (previously used for parts warranty claims when no labor was involved).

This change introduces the new GM Goodwrench Service Plus claim to the parts warranty claim type selection process. The new Goodwrench Service Plus Lifetime Service Guarantee-Limited Warranty Process is designed to bring customers back to your dealership after the new vehicle warranty has expired. Eligible parts are warranted to the original retail purchaser by the original selling dealer. Dealer enrollment, additional details and any other questions concerning the Goodwrench Service Plus Process should be directed to your GM Parts representative or contact Goodwrench Service Plus Headquarters at 1-800-283-6609.

The following information is intended to simplify the claim type selection process by clearly defining the use of each. The described changes will be effective for all claims submitted on or after August 27, 1998 for processing in credit cycle 885.