Dealer Repair Options

Certified Dealers have two options in the event of a needed warranty repair within the GM New Vehicle Warranty period on Non-nameplate vehicles.

1. They may repair the Non-nameplate vehicle if the Certified Dealer has obtained necessary essential tools, equipment and acquired additional training for personnel.

2. If the Certified Dealer does not have, or does not elect to purchase the necessary essential tools and equipment or acquire the training for dealer personnel, they are to arrange for vehicle repair, including movement of the vehicle through a Nameplate GM dealer. These arrangements should always be made keeping the customer's best interest in mind.

In the event a GM Certified Used Vehicle Dealer sublets a Non-nameplate vehicle to a Nameplate Dealer for warranty repairs, sublet policies in Article 1.5.7 of the GM Service Policies and Procedures apply, as well as, policies on Dealer Records in Article 1.6, and Administration Allowance Article 1.5.9.

Important:
Certified dealers should purchase Service Manuals, Labor Time Guides, Essential Tools and Equipment necessary to service all GM Vehicles.