Parts, Claim, Dealer & Owners Letter & Memorandum Information
PARTS INFORMATIONParts required to complete this campaign are to be obtained from General Motors Service Parts Operation (GMSPO). To insure that these parts are obtained as soon as possible they should be ordered on a C.I.O. order with NO special instruction code, but on advise code (2).
Part Number Description Quantity/Vehicle
10040810 Belt Tensioner 1 - As Required*
*It is estimated that 33% of the approximately 3,200 total vehicles involved will require tensioner replacement. Order parts accordingly, based on lists provided to dealers with involved vehicles.
CLAIM INFORMATION
Trouble Labor Labor
Repair Performed Code Operation Hours
Inspect Only - Tensioner 96 V4190 0.2
Replacement Not Required Or Vehicle Previously Repaired
Inspect Tensioner Code 96 V4191 0.7
And Replace Tensioner
.1 hour for clerical administration may be added to the above operations.
Parts allowance should be the sum total of the current GMSPO Dealer Net price plus 30% of all parts required for the repair.
September 3, 1987
TO ALL OLDSMOBILE DEALERS:
Oldsmobile Division is releasing Product Campaign 87-C-04 involving certain 1987 Cutlass Ciera models. These vehicles were produced with 2.5L engines which may experience loss of serpentine accessory drive belt tension resulting in loss of accessory drive component operation.
To prevent the possibility of this occurring, dealers are to inspect tensioners for codes 187, 197, 817 or 917. If one of these codes is found, the tensioner is to be replaced as directed in Product Campaign Bulletin 87-C-04.
If your dealership has vehicles involved in this campaign, you will receive with the campaign bulletin two lists of Vehicle Identifiction Numbers, owner names and addresses: one by VIN sequence; one in alphabetical sequence by owner. This data will enable you to follow-up with involved owners.
We urge you to limit the use of these lists to the follow-up needed for this campaign. Names and addresses from State Vehicle Registration files may be included; it is illegal in many states to use such data outside of campaigns.
Enclosed with this letter are:
Two Product Campaign Bulletins. 87-C-04 Copy of Owner Letter
Dealers with vehicles to correct will also receive:
One Printout of Vehicles in VIN Sequence One Printout of Vehicles in Alphabetical Sequence by Owner
Your cooperation in completing this campaign as soon as possible will be greatly appreciated.
September 1987
Dear Oldsmobile Owner:
This notice has been sent to inform you that Oldsmobile Division is initiating a recall campaign that includes your vehicle.
REASON FOR RECALL
General Motors has determined some 1987 Cutlass Ciera models equipped with a 2.5L engine may experience loss of serpentine accessory drive belt tension. This condition results in loss of accessory drive component operation (air conditioning, power steering, generator, and water pump).
WHAT WE WILL DO
The serpentine belt tensioner will be inspected and, if required, replaced. This service will be performed for you at no charge.
WHAT YOU SHOULD DO
Contact your Oldsmobile dealer as soon as possible to arrange a service date. Instructions for this service have been sent to your dealer. The labor time necessary to inspect your vehicle is approximately ton (10) minutes. If tensioner replacement is necessary, approximately forty
(40) minutes will be required to service your vehicle. In either case, please allow some additional time for the dealer to process your vehicle.
The enclosed Owner Identification Reply Card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary inspection/correction in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage paid reply card and returning it to us.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisifaction with our products.
OLDSMOBILE INTER-ORGANIZATIONAL MEMORANDUM
TO:
FROM: O. A. Kern ADDRESS: Lansing, MI
SUBJECT: Product Campaign 87-C-04 DATE: September 3, 1987 Serpentine Belt Tensioner 1987 Cutlass Ciera With 2.5L Engine (RPO LR8, VIN Code R)
TO ALL ASSISTANT ZONE MANAGERS-SERVICE/ZONE SERVICE MANAGERS:
Oldsmobile Division is releasing Product Campaign 87-C-04 involving certain 1987 Cutlass Ciera models. These vehicles were produced with 2.5L engines which may experience loss of serpentine accessory drive belt tension resulting in loss of accessory drive component operation.
To correct this condition, dealers are to inspect for certain codes on the tensioners, and if found, replace the tensioner as described in Product Campaign Bulletin 87-C-04. It is estimated about one-third of the tensioners will require replacement.
Buick, Pontiac, Chevrolet and GM of Canada are also involved.
Attached is a zone check sheet showing the number of cars each zone has to correct.
Assistant Zone Managers-Service and Zone Service Managers will receive:
25 copies of Product Campaign Bulletin 87-C-04 25 copies of the Dealer Letter 25 copies of the Owner Letter 2 copies of the dealer printout 1 set of microfiche in dealer VIN sequence
Your cooperation in completing this campaign as soon as possible will be greatly appreciated.