Code G

As a means to reduce service management authorization workload, the requirement for use of the authorization code G is reduced. The "G" authorization code is no longer required on the following claim types:

^ B = Service Parts Replacement With Labor Claim.

^ C = Service Parts Replacement Without Labor Claim.

^ D = Case Add Credit Claim.

^ M = Vehicle Warranty Deductible Override Claim.

^ N = GM Consumer Parts and Accessories Warranty Claim (GMSPO)

Although these claims no longer require service management authorization, it may be appropriate to establish an internal management control process to monitor compliance with GM Service Policies and Procedures.

Authorization code "G" is required when submitting the following claim types:

^ S = Customer Reimbursement Claim.

^ 1 = MIC/GMPP Case Add Credit.

^ 3 = MIC/GMPP Deductible Override.

^ B = Certified Used Vehicle Claim (US Only).

Authorization code "G" is required in response to the following claim return codes:

^ 15 = VIN Missing.

^ 16 = VIN Invalid.

^ LR = Labor Op Requires Dealer Authorization.

^ MD = No Original Claim Found For Case Debit.

^ PA = Part Number Not On File.

^ PC = Part Number Requires Authorization.

^ PD = Part Number Requires

Repair-Replacement Not Allowed.

^ VA = VIN Not Found On File.

^ VF = VIN Warranty Is Blocked For Repair.

^ VJ = VIN Warranty Has Been Voided.

^ WA = VIN Past Model.

^ WB = VIN Beyond Policy Approval Guidelines.

Refer to General Motors Service Policies and Procedures and WINS Claims Processing Manual (Section VII) for appropriate use of these special claim types. Authorization code "G" is not required for use in conjunction with any other special claim type. Some return codes may be overridden with authorization code "G". Dealer should refer to the authorization matrix (Section V, page 5 of the WINS Claims Processing Manual) as required.

Customer Reimbursement (Claim Type "S") is to be used when a decision has been made to reimburse a customer for warranted repair costs incurred by the customer. Reimbursement is made in the form of a check issued by the dealer directly to the customer. Customer reimbursement is to be made only to the person who owns or leases the vehicle at the time of repair, or the person who incurred the expense, if different. Dealer should obtain and retain the customer's original paid receipt or invoice and provide the customer with a photocopy for their records. Repair orders written for customer reimbursement must include the customer's description of the event causing the out of pocket expense and note the dealer's reimbursement check number(s). Dealer is to provide canceled check upon request as proof of reimbursement.