Part Preparation For Shipping

The return request message will list specific claims for which parts (and repair orders) are to be returned as follows:

ONLY PARTS ASSOCIATED WITH THE LABOR CODE ARE TO BE RETURNED AND SHOULD BE BUNDLED TOGETHER AND SHIPPED USING THE UPS/ARS SHIPPING LABELS (WPC0O2). PLASTIC PACKING BAGS (WPCOO1) ARE AVAILABLE FROM THE WPC FOR THE PROTECTION OF THE PAPERWORK TO BE INCLUDED WITH THE PARTS (LEGIBLE COPIES OF THE REPAIR ORDER - WITH THE TECHNICIAN'S COMMENTS - AND THE CPR "REQUEST"). THESE BAGS MUST BE SECURELY ATTACHED TO THE APPROPRIATE PARTS.

When additional WPC/ARS shipping labels or plastic bags are needed, complete the Material Request form (WPC005) and fax it to the WPC at (248) 371-9005 OR via Lotus Notes at WARRANTY PARTS CENTER USA @ US_GM_PON_OPM01.
(Refer to Form WPC005 at the end of this bulletin.)
Supply requests are shipped via UPS within 24 hours.

There may be instances where multiple return requests are included on one DCS message. When this occurs, dealers should ship each individual request in a separate box with its own UPS/ARS label.

DO NOT BATCH MULTIPLE REQUESTS IN THE SAME BOX. Copies of the "request" and repair order must be attached to each pan sent to the WPC. The dealer should highlight the particular request pertaining to the part and place the folded paperwork in the plastic packing bag with the highlighted Request Number facing out. This process will assist the WPC in handling and crediting the dealership for returning the pan in a timely manner.

When possible, the container from the new/replacement part should be used for the return of the tailed part. Parts containing or soaked by fluids, such as oil or fuel, MUST be drained, wiped clean and placed in an appropriate packing container and securely packaged in order to prevent leakage or contamination.

If there are special packaging costs, they should be included as a Net Item amount when submitting a Z7200 claim. Special packaging situations may include crating an engine assembly, reassembly of components, or draining and sealing components in order to prevent leakage during shipment. Appropriate handling charges for these situations should be calculated at a rate for unskilled labor (not at the warranty or retail labor rate) and appropriately documented on the Z7200 claim.

When returning parts, complete the UPS/ARS shipping label by writing in the dealer name, address, city, state and zip code. At the present time, the Ref. # field should contain the Request Number being returned. Attach the label to the package and detach the lower portion for dealer records. The lower portion of the label contains the shipment tracking number and should be attached to the dealer's "Warranty Pans Center Shipping Log" (Refer to Warrant Pans Center Shipping Log at the end of this bulletin). This ARS receipt can be used for tracking purposes through UPS. Any questions regarding status or delivery of UPS shipments is available via UPS tracking at 1-800-742-5877 or via the Internet at www.ups.com.

If a part (and appropriate paperwork) cannot be shipped via UPS due to size or weight limitations, the following GM-approved common carrier (LTL) must be used to return the parts "Third Party Freight Collect" to the WPC.

Carrier Phone Number

Central Transport 1-800-462-1964





The bill of lading should reflect the following information:

The bill of lading should contain the following description: "USED AUTO PARTS NO COMMERCIAL VALUE. ITEM 18630.3 CLASS 70"

When this process is used, the dealer will not need to pre-pay shipments to the WPC. Parts delivered by any other common carrier (LTL), will be rejected by the WPC and returned to the dealership.

In order to prevent paperwork loss on common carrier (LTL) shipments, attach two copies of the DCS message and repair order as follows:

^ Attach one copy to the inside of the crated shipment (attached to the part).

^ Attach one copy to the Bill of Lading.

One those occasions when a part is not available for return to the WPC, fax or Lotus Notes a completed Parts Waiver Form (WPCOO6) with an explanation. (Refer to Form WPCOO6 at the end of this bulletin.) Please note that not all explanations will prevent a debit.