Warranty - Repair and Claims Procedures: Overview

File In Section: Warranty Administration

Bulletin No.: 60-05-03

Date: January, 1997

WARRANTY ADMINISTRATION

Subject:
GM Certified Used Vehicle Warranty Repairs and Claims Procedures

Vehicles involved:
All GM Certified used passenger cars, including GEO and light duty trucks for Chevrolet, Buick, Pontiac/GMC, and Oldsmobile. Cadillac and Saturn vehicles are excluded from this process.

Important:
Chevrolet Corvette and Oldsmobile Aurora vehicles may be certified and sold by a GM Certified Used Vehicle Dealer, however, only Chevrolet and Oldsmobile Dealers respectively, can perform repairs under the terms of the New Vehicle Warranty.

THIS BULLETIN IS INTENDED FOR USE ONLY BY DEALERS WHO HAVE ENROLLED IN THE GM CERTIFIED USED VEHICLE PROCESS. ALL OTHER DEALERS SHOULD CONSIDER THIS BULLETIN AS INFORMATIONAL ONLY.

The purpose of this bulletin is to provide dealers with warranty and administration information concerning the recently announced GM Certified Used Vehicle Process. This process is designed to enhance dealers ability to compete in the used vehicle market which is rapidly going through competitive changes.

For information regarding the selection, inspection, certification, application and administration of vehicles under the GM Certified Used Vehicle Warranty refer to the GM Certified Used Vehicle Operations Manual.

Definition of Terms

Certified Dealer and GM Dealer - For the purposes of the GM Certified Used Vehicle Process, when referred to as a participating dealer in the GM Certified Used Vehicle process, they will be referred to as a Certified Dealer. Non-participating dealers will be referred to as a GM Dealer.

Nameplate and Non-nameplate

Nameplate - means vehicles and models for which dealer has a signed Dealer Sales and Service Agreement. Non-nameplate means GM vehicles and models for which certified dealer does not have a signed Dealer Sales and Service Agreement.

Participating Dealers

Participating GM Certified Used Vehicle Dealers who have sold a certified used vehicle will be authorized to perform qualifying warranty repairs on eligible GM Certified Used Vehicles. These vehicles may be covered not only by the GM Certified Used Vehicle Warranty but the New Vehicle Warranty, as well.

Timing

Beginning December 1, 1996, the selling Certified Dealer became eligible to submit warranty claims through the WINS Processing System for warranty repairs on GM Certified Used Vehicles.

Important:
Certified Dealers are not permitted to advertise cross-divisional warranty service in any manner what-so-ever, including direct mail and all other forms of dealer advertising.