Operation CHARM: Car repair manuals for everyone.

Parts Information and Service Procedure

PARTS INFORMATION
Each involved retailer will be preshipped on, July 21, 1994, the required number of parts equal to 50% of the number of vehicles to be repaired (minimum of one set per included retailer). Preshipped parts will be charged to the retailer's open account.





If additional parts are required to complete this campaign, they are to be obtained from General Motors Service Parts Operations (GMSPO). To ensure these parts will be obtained as soon as possible, they should be ordered from GMSPO on a "C.I.O." order with no special instruction code, but on an advise code (2).

OWNER NOTIFICATION
Owners will be notified of this recall on their vehicles by Oldsmobile Division (see copy of the owner letter included with this bulletin).

RETAILER CAMPAIGN RESPONSIBILITY
This bulletin is notice to you that the new motor vehicles included in this campaign may not comply with the standard identified. Under Section 301 of the National Traffic and Motor Vehicle Safety Act, it is illegal for a retailer to sell a new motor vehicle which the retailer knows does not comply with an applicable Federal Motor Vehicle Safety Standard. As a consequence, if you sell any of these motor vehicles without first performing the campaign correction, your retail facility may be subject to a civil penalty up to $1,000.00 for each such sale.

All unsold new vehicles in retailers' possession subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before owners take possession of these vehicles.

Retailers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.

Owners of vehicles recently sold from your new vehicle inventory with no owner information indicated on the retailer listing are to be contacted by the retailer, and arrangements made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such owners a copy of the owner's letter included in this bulletin. Campaign follow-up cards should not be used for this purpose, since the owner may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this campaign is taken into your new or used vehicle inventory, or it is in your retail facility for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle. Your cooperation in completing this campaign as soon as possible will be greatly appreciated.

SERVICE PROCEDURE
1. Open vehicle trunk and remove spare tire storage compartment cover. Position trunk carpet forward in compartment to avoid damage from repair procedure.
2. Raise car on hoist.
3. Remove bolt-rear muffler hanger to body rail (single and dual exhaust).
4. Remove bolt-front muffler hanger to muffler (single and dual exhaust).
5. Remove bolt-front muffler hanger to body rail (single and dual exhaust). Remove hanger (set aside for reinstallation).
6. On dual exhaust vehicles, remove nut-muffler hanger to body rail stud.
7. Remove bolt-intermediate pipe hanger to underbody.
8. Carefully position the exhaust system to provide required access to flanges on underbody rail.
9. Remove muffler heat shield (driver's side) from under body rail (5 screws).








10. Using a marking crayon, mark the locations on the rail flanges as indicated in Table 1 and as shown on the illustration in Figure 1. For locations on the outboard flange, take all measurements from the surface of the studplate. For locations on the inboard flange take all measurements from the sheet metal surface of the rear bumper mounting panel. When marking is completed, make sure there are twelve (12) locations marked as shown on the illustration.

11. Using a 1/8" bit, drill pilot holes upward through all layers of metal into the rear compartment at all twelve (12) marked locations. All holes must be centered on the flange.
12. Lower vehicle.
13. From the top side, enlarge all twelve (12) pilot holes to final size of 6.75 mm (17/64").
14. Using a 1/2" spade type bit or equivalent tool, remove a 1/2" diameter circle of the baked-on sound deadener material from each of the twelve (12) drilled holes. Sound deadener material must be completely removed around each hole to allow proper seating of rivets directly against sheet metal, but care must be used to minimize damage to trunk sheet metal.
15. Install and pull twelve (12) rivets, P/N 22578214 using heavy duty rivet gun J-34940.
16. Apply a small amount of Kent Leak Check Clear (stock # CHT-C; Part # 10195) or equivalent to each of the twelve (12) riveted locations. Use a puffy knife to level the sealer with the baked-on sound deadener material at each riveted location.
17. Cut butyl sealer patch P/N 11515174 (7-1/2" x 4-1/2") into 15 squares, each measuring 1-1/2" x 1-1/2". Apply one (1) sealer patch square over each of the twelve (12) riveted and sealed locations, leaving the black backing material on the butyl sealer to minimize adhesion of the trunk carpet.
18. Raise vehicle on hoist.
19. Apply rubberized undercoating (Penray Rubberized Undercoat # 4424 or equivalent) to the underside of the vehicle at each of the twelve (12) riveted locations. Rivets must be thoroughly coated with undercoat material.
20. Re-install muffler heat shield to driver's side underbody rail with 5 screws. Tighten until fully driven, seated, but not stripped.
21. Reposition the exhaust system, and install intermediate pipe hanger to underbody with one bolt. Tighten to 47 N-m (35 LBS.FT. ).
22. On dual exhaust vehicles, position right muffler and hanger to hanger stud and install nut to stud. Tighten to 17 N-m (13 LBS.FT.).
23. Re-install front muffler hanger to left rail using one bolt. Tighten to 27 N-m (20 LBS.FT.).
24. Position muffler and exhaust pipe to front muffler hanger. Install bolt to front muffler hanger and front of muffler. Tighten to 15 N-m (11 LBS.FT.).
25. Position muffler and exhaust pipe to LEFT rail. Re-install rear muffler hanger to LEFT body rail using bolt. Tighten bolt to 27 N-m (20 LBS.FT.).
26. Lower vehicle.
27. Reposition trunk carpet.
28. Reinstall spare tire storage compartment cover.
29. Install campaign identification label.

CAMPAIGN IDENTIFICATION
Each label provides space to print the campaign number and the five (5) digit retailer code of the retailer performing the campaign. Insert this information with a typewriter or ball-point pen. When installing the label, clean and dry the surface of the radiator support tie bar and apply the campaign label where it is readily visible.

Each Campaign Identification Label is to be located on the radiator core support in an area which will be visible when the vehicle is brought in for periodic servicing by the owner.





WARRANTY CLAIM INFORMATION
Submit claims using only one of the "V" labor-ops below for each vehicle:

Parts Allowance:
Current retailer price, plus 40% allowance for handling.

Note:
The "Net Amount" column should represent the actual cost plus 40% for Kent Leak Check # 10195 and Penray Rubberized Undercoat # 4424 or equivalents used for the repair.