Warranty - Parts Returning Program: Overview

File In Section: 00 - General Information

Bulletin No.: 99-00-89-019

Date: October, 1999

Subject:
Warranty Parts Center/Corporate Parts Return Program

Models:
2000 and Prior Passenger Cars and Trucks

Attention:
Parts Managers, Service Managers, Warranty Administrators

This bulletin is being revised to update changes to the Warranty Parts Center/Corporate Parts Return Program such as:

Request Number Layout Revised
Lotus Notes Address for WPC
Warranty Core Parts Retention Period
Special Part Request Process
Please discard Corporate Bulletin Number 40-05-O1C
(Section - Warranty Administration).

This bulletin is effective October 1, 1999 and its purpose is to clarify instructions with regard to the Corporate Parts Return (CPR) Program/Warranty Parts Center (WPC) in the areas of parts retention, parts preparation for shipping, and administration. This bulletin supersedes all previous written communication regarding WPC operation.

CPR is considered a valuable tool for root cause analysis of customer product concerns. The GM Warranty Parts Center (WPC) has contracted with United Parcel Service Worldwide Logistics to transport and inventory all parts returned from dealerships requested by the CPR program. The following information will assist in returning parts to the WPC.