Video Entertainment System - Exchange Programs

File In Section: 08 - Body and Accessories

Bulletin No.: 99-08-44-001

Date: April, 1999

EXCHANGE PROGRAM

Subject:
Video Entertainment System

Models:
1998-99 Oldsmobile Silhouette Premiere
1999 Pontiac Montana
with RPO U42

This bulletin is being revised to add the Pontiac Montana, update the exchange procedure and add additional information for Canada. Please discard Corporate Bulletin Number 83-90-19 (Section 9 - Accessories)

The following exchange program for the Video Cassette Player (VCP) and LCD Video Screen has been set-up for vehicles within the warranty period. This exchange program must be utilized when the diagnostic procedures in Supplemental Manual GMP/98-U-PES or the 1999 Electronic Service Information, lead the technician to the replacement of these units.

The following will identify the proper procedure to exchange the VCP or the Video Screen:

^ Call the Technical Assistance Center and request an exchange unit:

- USA: 1-877-446-8227

- Canada: 1-800-263-7740 (English) or
1-800-263-7960 (French)

^ A remanufactured unit will be shipped overnight to the dealership at no cost.

- The exchange unit will include a work order number. Please reference this number on the 1078A form. (Notation Column)

- The dealership should include an ACD1O78A form along with a copy of the repair order. Re-use the original shipping container.

- In the USA, ship the defective unit to:

Model Electronics
321 W. Route 59
Nanuet, NY 10954

- In Canada, ship the defective unit to the AC Delco Superstore that shipped the replacement unit.

^ If the defective unit is not received within 10 days, a core charge will be assessed.

Important:
This exchange program is for warranted vehicles only. All units needed for non-warranty replacements must be ordered through GMSPO.