Do you have access to Mitchell1 Prodemand? If you are willing to share user/password (we can pay $250), please get in contact with us ASAP: email operation-charm [[at]] tuta.io or click to submit anonymously. (I know, we said we wouldn't ask any more...but it's important!)
Visual/Physical Inspection
Visual/Physical Inspection^ Inspect for aftermarket devices which could affect the operation of the steering wheel and column.
^ Inspect the easily accessible or visible system components for obvious damage or conditions which could cause the symptom.