Windshield/Cowl - Squeak Elimination
NO: 23-27-94GROUP: Body
DATE: Mar. 18, 1994
SUBJECT:
Squeak Noise At The Base Of The Windshield
MODELS:
1994 (AS) Town & Country/Caravan/Voyager
DISCUSSION:
Water soluble support spacers are used in the windshield installation process at the assembly plant to properly position the windshield. During the transit and vehicle predelivery processes, if enough water does not come in contact with the windshield support spacers, they may not dissolve as intended and may cause a squeaking noise. Typically, enough water contacts the windshield support spacers during a car wash.
Prior to delivering the new vehicle to the customer, look for the support spacers at both sides of the base of the windshield (refer to the illustration). If the support spacers are still in place, raise the cowl and pry them out or slowly pour two gallons of hot water directly on them until they dissolve. This will prevent the customer from experiencing a squeak condition on the new vehicle.
POLICY: Information Only