Warranty Information

Model
All

Part Identifier
All

Group
All

Number
9509

February 14, 1995

Subject:
Unplug, Clean, and Plug Survey Priority Testing Service

ATTENTION: Service Manager / Warranty Administrator

1 - UNPLUG, CLEAN AND PLUG SURVEY

Effective October 15, 1993, all Porsche Quality Monitoring (PQMS) dealers and the Dealer Council dealers were involved in a test and survey program. The Warranty Department granted an additional 50 time units when performing warranty repairs to all electrical components to allow for unplugging, cleaning of electrical contacts, reconnecting components, and other short function tests before replacing various electrical components. This includes radios, control units, starters, alternators, motors, etc.

The purpose of the survey was to determine if customer complaints are caused by poor connections of vehicle system components, that can be cleaned without component replacement.

By participating in this survey, these dealers assist Porsche Cars N.A./Porsche Cars Canada, Ltd. in more effectively maintaining and evaluating the quality of Porsche vehicles.

We are pleased to announce the expansion of this survey.

Before costly parts replacement or excessive diagnostic time is spent, you are asked to first disconnect the plug connectors of any system which involves a customer's complaint. Clean and physically check the integrity of those connections. Then reconnect affected systems and check and erase fault memories as needed. A can of Wurth spray contact cleaner, available locally, must be used.

The vehicle should then be test driven to verify proper function of all systems.

NOTE:
If the repair is covered under warranty or authorized goodwill (special policy adjustment) an additional 50 time units may be claimed using labor operation "ECPILOTT."

Component Survey Form:

The survey form illustrated, is to be used anytime a vehicle comes into your shop with a customer complaint that can or cannot be verified. Keep in mind the purpose of this survey is to determine if the cause of the complaint is due to poor or loose connections or to the failure of the system components.

Please submit all completed survey forms by fax to: The Technical Service Department, fax number (702) 348-3777.

The survey forms may be photocopied as needed.

2 - PRIORITY TESTING PROGRAM

Our Technical Service Center will test certain high-cost components (as selected by dealers) as a further diagnostic tool for dealers. Before sending any parts in for testing, you must contact the Technical Service Department at (702) 348-3253 or (702) 348-3254 for PRIOR AUTHORIZATION to coordinate testing. Test results will be made available by phone to the dealer's Service Manager within 24 to 48 hours after receipt of parts.

NOTE:
A dealer may request this service before the component is replaced.