Owner Letter

October, 1999

Dear Saturn Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Saturn has decided that certain 1999 and 2000 model year S-Series vehicles produced before August 16, 1999 fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 210, "Seat Belt Assembly Anchorages." Some vehicles were produced with seatbelt shoulder guide anchor bolts that were not adequately tightened at the center pillar and could fall out, making the seat belt inoperative and increasing the occupant's risk of injury in a crash. Also, if these bolts were not adequately tightened, they would not withstand the load requirements of FMVSS 210, and if one failed in a crash, the front seat occupant would not be properly restrained and could have an increased risk of injury.

What Saturn will do:

To ensure that the seatbelt shoulder guide anchor bolts are properly tightened, Saturn will verify proper installation and torque of the seatbelt shoulder guide anchor bolts. This service will be performed at no charge to you. It will take approximately thirty (30) minutes to make the repairs, although some additional time may be required for paperwork and processing.

What you should do:

Contact your Saturn Retailer to arrange to have this service performed. Your Retailer is prepared to perform this service promptly and with minimal inconvenience to you. Should your Retailer be unable to schedule a service date within a reasonable time, please contact the Saturn Customer Assistance Center at 1-800-553-6000 prompt 3, or for the hearing impaired, 1-800-833-6000. We will assist you and the Retailer in getting your car serviced.

If, after contacting your Saturn Retailer and the Saturn Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh St., SW Washington, DC 20590, or call 1-800-424-9393 (Washington, DC residents use 202-366-0123).

Again, we sincerely regret any inconvenience or concern this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your Saturn provides you many miles of enjoyable driving.