Do you have access to Mitchell1 Prodemand, or eautorepair.net DIY? If you are willing to share user/password (we can pay), please get in contact with us ASAP (truly, it is urgent): email operation-charm [[at]] tuta.io or click to submit anonymously
Care of Compact Discs
^ Handle compact discs (CD's) carefully. Touch only the outer edges of the CD or the edge of the hole in the center of the CD. Never touch the glossy side of the CD. Fingerprints and scratches will interrupt the "reading" of the information on the disc.^ Store CD's in their protective cases. Store CD's away from sunlight, dirt, dust and debris.
^ Do not attach a label or tape to a CD.
^ Always check for scratches and signs or wear on both sides of the CD.
^ Never place any marks on the CD with a marker.
^ If a CD becomes contaminated, clean it with a clean, damp, soft, lint-free cloth and mild detergent. Wipe the CD in a straight line from center hole outward. Do not use cleaning solutions which may damage the CD such as chemically treated cleaning cloths, benzene or paint thinners.