Symptoms - Entertainment
Symptoms - Entertainment(SI Document ID # 1273403)
Important:
Review the system operation in order to familiarize yourself with the system functions. Refer to Radio/Audio System Description and Operation in the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 1273595).
Visual/Physical Inspection
^ Inspect for aftermarket devices which could affect the operation of the radio/audio system. Refer to Checking Aftermarket Accessories in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 816776).
^ Inspect the easily accessible or visible system components for obvious damage or conditions which could cause the symptom.
Intermittent Conditions
Faulty electrical connections or wiring may be the cause of intermittent conditions. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 897940).
Symptom List
Refer to a symptom diagnostic procedure from the following list in order to diagnose the symptom:
^ Video Entertainment System Troubleshooting Hints
^ Video Entertainment System Inoperative
^ Video Entertainment System Wireless Headphone Inoperative
^ Video Display is Poor or Blank
^ Video Entertainment System Remote Control Inoperative
^ Auxiliary Video Display is Poor or Blank
Video Entertainment System Troubleshooting Hints
(SI Document ID # 1511696)
Schematic Reference: Video System Schematics
^ Many conditions that affect video system operation may be corrected without removing the radio or the video entertainment overhead console from the vehicle. Make sure to understand all features of system operation before beginning the diagnosis of the system. Verify the condition and follow the diagnostic procedures in order to isolate and correct the condition.
^ Be sure the vehicle battery is fully charged before beginning video system diagnosis.
^ If there is no DVD playing from the DVD player, or auxiliary input, the video display backlighting turns off.
^ If there are concerns with DVD headphone audio or display video signal quality, check the drain wires and shielding for the audio and video circuits.
Video Entertainment System Inoperative
(SI Document ID# 1520353)
Diagnostic System Check - Entertainment System
Always perform the Diagnostic System Check - Entertainment System before proceeding with these diagnostic procedures. Refer to Diagnostic System Check - Entertainment System in the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 1273598).
Video Entertainment System Inoperative
Important:
The following information lists the most probable cause of the concern to the least probable cause, followed by the appropriate test for the condition. If the list leads to the replacement of a component, always inspect for a poor connection before proceeding with the replacement. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol.2 (SI Document ID # 897940).
Schematic Reference: Video System Schematics
^ Ground circuit open.
Test ground circuit for an open. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 897940).
^ Battery positive circuit open.
Test battery positive circuit system voltage. If voltage is not present, check battery positive circuits for an open. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 897940). If no open is found, replace the radio. Refer to Radio Replacement in the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 1304231).
^ 5 volt reference circuit open or shorted to ground.
Test 5 volt reference circuit for 5 volts. If voltage is not present, check circuit for an open or short to ground. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 897940). If no open is found, replace the radio. Refer to Radio Replacement in the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 1304231).
^ DVD Head to Display Serial Data circuit open or shorted to battery positive.
At the overhead display connector, check for varying DC voltage on the DVD Head to Display Serial Data circuit. If no varying DC voltage is found, check for an open or a short to battery positive. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 897940). If no open or short to battery positive is found, replace the radio.
Refer to Radio Replacement in the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 1304231).
^ Display to DVD Head Serial Data circuit shorted to battery positive or ground.
Check the Display to DVD Head Serial Data circuit for a short to battery positive or ground. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 897940). If no open or short to battery positive is found, replace the overhead console. Refer to Overhead Console - VES Replacement in the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 1339664).
Video Entertainment System Wireless Headphones Inoperative
(SI Document ID# 1511693)
Diagnostic System Check - Entertainment System
Always perform the Diagnostic System Check - Entertainment System before proceeding with these diagnostic procedures. Refer to Diagnostic System Check - Entertainment System in the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 1273598).
Video Entertainment System Wireless Headphone Inoperative
Schematic Reference: Video System Schematics
Important:
The following information lists the most probable cause of the concern to the least probable cause, followed by the appropriate test for the condition. If the list leads to the replacement of a component, always inspect for a poor connection before proceeding with the replacement. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 897940).
1. Headphone audio adjusted all the way down.
Adjust the affected headphone audio to an audible level.
2. Headphone battery drained.
Install new batteries in the affected wireless headphone.
3. No audio output from the radio.
Test for any AC voltage between the left or right audio signal circuits and the audio return signal circuit at the overhead console connector. If no AC voltage is present, check for opens, shorts to battery positive, or shorts to ground on audio output circuits from the radio. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 897940). If there is no AC voltage, and no opens or shorts are found, replace the radio. Refer to Radio Replacement in the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 1304231).
4. Overhead console faulty.
Replace overhead console. Refer to Overhead Console - VES Replacement in the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 1339664).
Video Display is Poor or Blank
(SI Document ID# 1520354)
Diagnostic System Check - Entertainment System
Always perform the Diagnostic System Check - Entertainment System before proceeding with these diagnostic procedures. Refer to Diagnostic System Check - Entertainment System in the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 1273598).
Video Display is Poor or Blank
Important:
The following information lists the most probable cause of the concern to the least probable cause, followed by the appropriate test for the condition. If the list leads to the replacement of a component, always inspect for a poor connection before proceeding with the replacement. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 897940).
Schematic Reference: Video System Schematics
^ Video positive circuit open, shorted to battery positive, or shorted to ground
Test the Video (+) circuit for an open, short to battery positive, or a short to ground. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 897940).
^ Video (-) circuit open or shorted to battery positive.
Test the Video (-) circuit for an open or a short to battery positive. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 897940).
^ Auxiliary Control circuit open or shorted to ground.
Test the Auxiliary Control circuit for an open or a short to ground. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 897940).
^ DVD Head to Display Serial Data circuit shorted to ground
At the overhead display connector, check for varying DC voltage on the DVD Head to Display Serial Data circuit. If no varying DC voltage is found, check for a short to ground. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 897940). If no short to ground is found, replace the radio. Refer to Radio Replacement in the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 1304231).
^ Display to DVD Head Serial Data circuit open.
Check the Display to DVD Head Serial Data circuit for an open. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 897940). If no open is found, replace the overhead console. Refer to Overhead Console - VES Replacement in the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 1339664).
Video Entertainment System Remote Control Inoperative
(SI Document ID# 1511699)
Diagnostic System Check - Entertainment System
Always perform the Diagnostic System Check - Entertainment System before proceeding with these diagnostic procedures. Refer to Diagnostic System Check - Entertainment System in the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 1273598).
Video Entertainment System Remote Control Inoperative
Schematic Reference: Video System Schematics
Important:
The following information lists the most probable cause of the concern to the least probable cause, followed by the appropriate test for the condition. If the list leads to the replacement of a component, always inspect for a poor connection before proceeding with the replacement. Refer to Testing for Intermiffent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 897940).
1. Remote battery drained.
Install new batteries in the remote.
2. Bus data from Display circuit shorted to ground.
Test the Bus Data from Display circuit from the radio for a short to ground. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 897940).
3. Overhead console faulty.
Replace overhead console. Refer to Overhead Console - VES Replacement in the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 1339664).
Auxiliary Video Display is Poor or Blank
(SI Document ID# 1520356)
Diagnostic System Check - Entertainment System
Always perform the Diagnostic System Check - Entertainment System before proceeding with these diagnostic procedures. Refer to Diagnostic System Check - Entertainment System in the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 1273598).
Schematic Reference: Video System Schematics
Auxiliary Video Display is Poor or Blank
Important:
The following information lists the most probable cause of the concern to the least probable cause, followed by the appropriate test for the condition. If the list leads to the replacement of a component, always inspect for a poor connection before proceeding with the replacement. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 897940).
^ Auxiliary Detect Signal circuit open, shorted to ground, or shorted to battery positive.
Test Auxiliary Detect signal circuit for resistance to ground with key in off position. With no auxiliary device connected to red RCA input jack, resistance to ground should be 270k ohm. With auxiliary device connected to red RCA input jack, resistance to ground should be 50k ohm. If resistance values are not correct, check for open, short to battery positive, or short to ground on auxiliary detect signal circuit. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 897940).
Auxiliary Control Signal circuit open or shorted to battery positive.
Test the Auxiliary Control circuit from the radio for an open or a short to battery positive. Refer to Testing for Intermittent Conditions and Poor Connections in the Wiring Systems subsection of the Body section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 897940).
^ Overhead console faulty.
Test Auxiliary Detect signal circuit for resistance to ground with key in off position. With no auxiliary device connected to red RCA input jack, resistance to ground should be 270k ohm. With auxiliary device connected to red RCA input jack, resistance to ground should be 50k ohm. If resistance values are not correct, check for open, short to battery positive, or short to ground on auxiliary detect signal circuit. Replace overhead console. Refer to Overhead Console - VES Replacement in the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 1339664).
^ Radio faulty.
Replace radio. Refer to Radio Replacement in the Entertainment subsection of the Accessories section of the 2004 Saturn VUE Service Manual, Vol. 2 (SI Document ID # 1304231).