Owner Letter
Owner LetterAugust 2009
Dear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect that relates to motor vehicle safety exists in certain 2008 model year Chevrolet Captiva Sport; Saturn VUE; and 2009 model year Chevrolet Aveo Sedan and Pontiac G3 vehicles, equipped with body-color outside door handles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
Important
- Your vehicle is involved in safety recall 09066.
- Schedule an appointment with your GM dealer/retailer.
- This service will be performed for you at no charge.
Why is your vehicle being recalled?
The outside door handles on your vehicle may stick or bind. If this were to occur, the door may not latch when closed. Driving with an unlatched door could result in an unbelted occupant falling out of the vehicle, causing increased risk of injury.
What will we do?
Your GM dealer/retailer will replace the outside door handles with chrome door handles. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer/retailer will need your vehicle longer than the actual service correction time of approximately 1 hour to 1 hour and 50 minutes.
If your vehicle is within the New Vehicle Limited Warranty, your dealer/retailer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership/facility for this repair. Please refer to your Owner's Manual and your dealer/retailer for details on courtesy transportation.
What should you do?
You should contact your GM dealer/retailer to arrange a service appointment as soon as possible.
Do you have questions?
If you have questions or concerns that your dealer/retailer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. More information about your vehicle can be found at the Owner Center at www.gmownercenter.com.
If after contacting your dealer/retailer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Scott Lawson
Director,