Campaign - BCM Reprogramming For Battery Discharge: Overview
# 07232ABattery Undercharging - Vehicle May Not Start
(Oct 27, 2008)
Models:
2008 Saturn VUE
The expiration date for this program is being extended until September 30, 2009. Please discard all copies of bulletin 07232, issued September 2007.
THIS PROGRAM IS IN EFFECT UNTIL SEPTEMBER 30, 2009.
Condition
Certain 2008 model year Saturn VUE vehicles may have a condition where the body control module (BCM) overestimates the charge of the battery. When the vehicle is turned off, the BCM measures readings and determines how much recharging the battery requires. If the BCM overestimates the charge of the battery, it will result in undercharging of the battery when the vehicle is driven. An undercharged battery may not be able to start the vehicle.
Correction
Retailers are to reprogram the BCM.
Vehicles Involved
Involved are certain 2008 model year Saturn VUE vehicles built within the VIN breakpoints shown above.
Important:
Retailers are to confirm vehicle eligibility prior to beginning repairs by using the system(s) below. Not all vehicles within the above breakpoints may be involved.
-- Canadian Saturn retailers should use GMVIS.
-- Saturn US retailers should use AS400 system.
For retailers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Retailers will not have a report available if they have no involved vehicles currently assigned.
-- Canadian Saturn retailers - GMinfoNet Recall Reports
-- US Saturn retailers - Facility VIN List (included with bulletin in GM DealerWorld)
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
No parts are required for this program.
Service Procedure
Tech 2 Legacy or J2534 Pass-Thru Programming Method for the BCM
Important:
If Tech 2 Legacy or J2534 Pass-Thru programming fails, call Techline Customer Support Center (TCSC). A "Candi" module is necessary for Canadian use.
Calibration Information
Do not attempt to order the calibration number from GMSPO. The calibration numbers required for this service procedure are programmed into control modules via a Techline Tech 2(R) scan tool and TIS 2 Web with the calibration update. Use TIS 2 Web version 9.0 for 2007 (available on 09/03/07). If you cannot access the calibration, call the Techline Customer Support Center and it will be provided.
Notice:
Before reprogramming, please check the battery condition to prevent a reprogramming error of any of the modules due to battery discharge. Battery voltage must be between 12 and 16 volts during reprogramming. If the vehicle battery is not fully charged, use jumper cables from an additional battery. Be sure to turn off or disable any system that may put a load on the battery, such as automatic headlamps, daytime running lights, interior lights, heating, ventilation, and air conditioning (HVAC) system, radio, engine cooling fan, etc. A programming failure or control module damage may occur if battery voltage guidelines are not observed.
The ignition switch must be in the proper position. The Service Programming System (SPS) application prompts you to turn ON the ignition, with the engine OFF. DO NOT change the position of the ignition switch during the programming procedure, unless instructed to do so.
Make certain all tool connections are secure, including the following components and circuits:
^ The RS-232 communication cable port
^ The connection at the data link connector (DLC)
^ The voltage supply circuits
DO NOT disturb the tool harnesses while programming. If an interruption occurs during the programming procedure, programming failure or control module damage may occur.
DO NOT turn OFF the ignition if the programming procedure is interrupted or unsuccessful. Ensure that all control module and DLC connections are secure and the TIS terminal operating software is up to date.
1. Verify that there is a battery charge of 12 to 16 volts. The battery must be able to maintain a charge during programming. Use an additional jump battery if necessary. Only use approved Midtronics charger or Jumper Packs, etc. to maintain proper battery voltage during programming.
Important:
The SIR restraint's ID must be learned in the BCM after the programming event or an SIR light will be illuminated.
2. Reprogram the body control module BCM. Refer to SI and Service Programming System SPS) documentation for BCM programming instructions, if required.
3. If the vehicle is involved in customer satisfaction program 07224 and the repair has not been performed, perform that repair at this time.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Retailers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Saturn US retailers should refer to GM messenger bulletins SAG20060292/SAG20060295 for Courtesy Transportation guidelines. Saturn Canada retailers should refer to applicable Home Office letter on this subject.
Claim Information - Saturn Canada Only
Claim Information - Saturn US Only
Customer Notification
General Motors will notify customers of this program on their vehicle (see copy of customer letter shown in this bulletin).
Retailer Program Responsibility
All unsold new vehicles in retailers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Retailers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through September 30, 2009.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the retailer listing, are to be contacted by the retailer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is shown in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service through September 30, 2009, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer