Body - Creak/Tick/Rattle Noise From Top of Windshield

S-SB-0036-08

July 29, 2008

Upper Windshield Tick Noise

Service Category
Vehicle Exterior

Section
Window/Glass

Market
USA





Applicability

TSB SUPERSESSION NOTICE

The information contained in this TSB supersedes TSB No. NV009-06.

^ Applicability has been updated to include 2009 model year applicable vehicles.

TSB No. NV999-06 is Obsolete and any printed versions should be discarded. Be sure to review the entire content of this service bulletin before proceeding.

Introduction

If a creak, tick or rattle noise is heard at the top of the windshield the source of the noise may be the two windshield stoppers bonded to the top of the windshield. This bulletin provides the recommended repair procedure to eliminate these types of noises from the windshield area.

Warranty Information

APPLICABLE WARRANTY

^ This repair is covered under the Toyota Comprehensive Warranty. This warranty is in effect for 36 months or 36,000 miles, whichever occurs first, from the vehicle's in-service date.

^ Warranty application is limited to correction of a problem based upon a customer's specific complaint.





Required Tools & Equipment

NOTE
Additional SSTs may be ordered by calling SPX/OTC at 1-800-933-8335.

Pin Locations

Repair Procedure

Upper Windshield Glass Stoppers:

1. Refer to the appropriate model year Repair Manual for the proper procedure to obtain access to the windshield stoppers.





NOTE
It is very important that the front of the headliner be lowered carefully and slowly. Applying too much downward force on the headliner will cause it to develop a permanent crease in the surface material.

The stoppers are located on the inside of the passenger compartment behind the windshield glass blackout section (near the top front edge of the metal roof opening). The stoppers are typically located 20 - 25 cm (7.9 - 9.8 in.) inboard of the top corners of the windshield glass.





2. Cut OFF the tip of the plastic stopper as shown in Figure 3.

HINT
It is sometimes necessary to bend the metal body tab down to gain access to the shaft of the stopper.





3. Once the tip of the stopper has been removed use a screwdriver to open a gap between the roof panel and the remainder of the plastic windshield stopper.

4. Test drive vehicle prior to reassembly to confirm that the noise has been eliminated.

5. Reassemble the vehicle.