Diagnosing Noises Over the Phone

When encountering a noise that you are having difficulty diagnosing, please feel free to call the Technical Helpline for assistance. The conversation should be limited to asking, "Have you ever heard of this kind of noise under these kinds of conditions?" If we have, we may be able to save you some time in diagnosis. If we have not, however, we are really not in any position to assist you. You are there, hearing the noise, hearing where it is coming from, when it comes and when it goes. We are not.

If we have never heard of the noise before, you are in the best position to diagnose the vehicle. Listen for the noise, locate it, and repair as necessary. If you have isolated the noise down to a particular part, again, we may be able to help by answering, "Have you ever heard of a noise like this from this particular part?" We may have some information regarding changes to that part. If you had previously called and we did not have any information to assist you, and you have subsequently diagnosed and repaired the vehicle, we would appreciate a call to let us know what was repaired so if someone else calls in the future we can assist them with the information received from you.