Select Monitor - Warranty Exchange Program
89subaru05NUMBER 14-14-89
DATE 10-31-89
APPLICABILITY SUBARU SELECT MONITOR
SUBJECT: SELECT MONITOR WARRANTY EXCHANGE PROGRAM
SUBARU OF AMERICA PROVIDES WARRANTY COVERAGE (EXCHANGE) FOR THE PERIOD OF ONE YEAR FROM THE ORIGINAL DATE OF PURCHASE BY THE DEALER.
WHAT IS COVERED
The Warranty Exchange Program will cover any Select Monitor unit that fails within one year from the date of purchase by the dealer due to manufacturer defect. Cartridges will be covered for a period of 90 days from date of purchase.
WHAT IS NOT COVERED
The Warranty Exchange Program does not cover Select Monitor units which have failed due to mis-use or physical damage such as:
- failure to unit caused by over current condition; ie, more than battery voltage.
- failure to unit caused by improper operation; ie, touching cable to battery (+) positive cable/terminal.
- failure to unit caused by use of damaged or improper cartridge or harness.
INSPECTION PROCEDURES
When a Select Monitor or cartridge has failed, the unit must be shipped pre-paid to Subaru of America. Upon receipt of the failed Select Monitor, Subaru of America will test the unit. If failed, Subaru of America will ship the dealer an exchange unit in its place and return the original unit to the manufacturer for further testing.
If SOA's inspection shows that the unit is not failed as claimed, or damaged by mis-use or any other physical damage, the unit will be returned to the dealer collect.
If the manufacturer's inspection of the failed unit shows that the unit failed due to mis-use or any other physical damage, the dealer will be billed at the normal dealer cost for the exchange unit.
EXCHANGE PROCEDURES
The following are the procedures for shipping a failed Select Monitor or cartridge for exchange:
1. Complete a Select Monitor Exchange/Shipping form (see attached).
2. Attach the failed cartridge and or harness (if applicable). If only the harness or cartridge is failed, ship only that part with the completed shipping form.
3. Ship the failed part pre-paid to the following address:
Subaru Technical Services/Select Monitor Warranty 7015 Central Highway Pennsauken, NJ 08109
NOTE: We recommend that you insure the shipment in case the shipment is lost or damaged.
4. Subaru of America will then ship an exchange unit pre-paid to the applicable dealer within 5 days of receipt of the failed unit.