Audio - Satellite Radio Inoperative Until Key Is Cycled
T-SB-0271-09Rev1
August 11, 2009
XM Satellite Radio Inoperative Until Ignition Key Is Cycled
Service Category
Audio/Visual/Telematics
Section
Audio/Video
Market
USA
Applicability
March 30, 2010 Rev1:
TSB REVISION NOTICE
^ Applicability has been updated to include additional 2010 - 2011 model year Toyota vehicles.
Any previous printed versions of this service bulletin should be discarded.
Introduction
Some vehicles equipped with a PPO/DIO accessory XM Satellite Radio Receiver (P/N 86180-0W030 or 86180-0W031) may exhibit one or more of the following conditions:
^ XM Satellite Radio becomes non-operational or locked while in use.
^ Sound output becomes sporadic or non-existent.
When either of these conditions occur cycling the ignition from "ON"-"OFF"-"ON" restores normal operation.
Improved XM Satellite Radio Receiver exchange units are available to correct this condition.
NOTE
^ This condition is NOT reception related. Switching modes will not correct the condition.
^ This condition affects XM ONLY - AM/FM reception is normal when this condition occurs. If cycling the ignition key does NOT restore normal operation, this TSB does NOT apply.
Warranty Information
APPLICABLE WARRANTY
^ Toyota-supplied satellite radio component systems installed as original equipment are warranted for 36 months or 36,000 miles, whichever occurs first, from the vehicle's in-service date.
^ Toyota-supplied satellite radio components installed by a Toyota dealer are warranted for 12 months, regardless of mileage from the date of installation on the vehicle, or the remainder of the applicable New Vehicle Limited Warranty for 36 months or 36,000 miles, whichever provides the greater coverage.
^ Warranty application is limited to occurrence of the specified condition described in this bulletin.
Parts Information
Order parts through the Pioneer exchange program.
Service Exchange Part Identification
Countermeasure parts have a "P" marking on the parts label following the Toyota part number (see Figure 1).
Required Tools & Equipment
NOTE
Additional SSTs may be ordered by calling 1-800-933-8335.
Repair Procedure
1. Verify the condition in the Introduction.
2. Perform diagnostic troubleshooting to confirm the problem is related to the condition described in this TSB.
Refer to the Technical Information System (TIS), Accessory - Accessory Diagnostic Guide - "2004-2011 All Vehicles XM Satellite Radio Tuner 86180-0W030 Troubleshooting Guide"
3. Order a replacement XM Satellite Radio Receiver through the Pioneer exchange program.
For information regarding the satellite radio warranty, refer to TIS, Reference Information - Warranty Policy & Procedures -"Policy 4.28: Satellite Radio Warranty"
4. Refer to the applicable model and model year in the table for part replacement.
5. Register the new XM Receiver Radio Identification Number (RID).
A. Be prepared with the VIN OLD Radio Identification Number (RID) and NEW Radio Identification Number (RID).
B. Call the XM Radio Listener line at 1-800-967-2346.
C. Provide the necessary information and the representative will complete the request.
D. If the customer has an active account confirm XM Satellite Radio service has been refreshed and the radio is active. Once you can listen to channels 4, 11, and 41 you know the activation was successful.