Body - Windshield/Back Glass Ticking Noise
T-SB-0141-10June 4, 2010
Upper/Lower Windshield/Rear Glass Tick Noise
Service Category
Vehicle Exterior
Section
Window/Glass
Market
USA
Applicability
TSB SUPERSESSION NOTICE
The information contained in this TSB supersedes T-SB-0142-08.
Applicability has been updated to include 2010 - 2011 model year applicable vehicles.
T-SB-0142-08 is Obsolete and any printed versions should be discarded. Be sure to review the entire content of this service bulletin before proceeding.
Introduction
If a creak tick or rattle noise is heard at the top or bottom of the windshield or at the top of the rear glass the source of the noise may be the two stoppers bonded to the top of the windshield/rear glass or the windshield retainers bonded to the lower edge of the windshield. This bulletin provides the recommended repair procedure to eliminate these types of noises from the windshield/rear glass area.
Some vehicles have both stoppers and retainers while others may only have stoppers at the top of the windshield/rear glass. Use the chart in this bulletin to determine the location of the windshield/rear glass locating pins.
Warranty Information
APPLICABLE WARRANTY
^ This repair is covered under the Toyota Comprehensive Warranty. This warranty is in effect for 36 months or 36,000 miles, whichever occurs first, from the vehicle's in-service date.
^ Warranty application is limited to occurrence of the specified condition described in this bulletin.
Required Tools & Equipment
Retainer/Stopper Locations
Repair Procedure
Windshield Glass Stoppers (at Top of Windshield)
1. Remove both sun visors and both A-pillar garnishes and then carefully lower the front of the headliner to gain access to the windshield stoppers (refer to the appropriate model year Repair Manual for the proper procedure for removing and reinstalling the sun visors and headliner).
NOTICE
It is very important that the front of the headliner be lowered carefully and slowly. Applying too much downward force on the headliner will cause it to develop a permanent crease in the surface material.
The stoppers are located on the inside of the passenger compartment behind the windshield glass blackout section (near the top front edge of the metal roof opening). The stoppers are typically located 20 - 25 cm (7.9 - 9.8 in.) inboard of the top corners of the windshield glass.
2. Cut OFF the tip of the plastic stopper as shown in Figure 5.
NOTE
Stopper design varies by vehicle model and may not appear exactly as shown below. Photos of actual stoppers appear on page 4 of this bulletin (Figures 2 and 3).
3. Once the tip of the stopper has been removed use a screwdriver to open a gap between the roof panel and the remainder of the plastic windshield stopper.
NOTE
Apply tape to the screwdriver tip before use to prevent scratching.
4. Test drive vehicle prior to reassembly to confirm that the noise has been eliminated.
5. Reassemble the vehicle.
Windshield Retainers (at Lower Edge of Windshield)
1. Carefully remove the plastic cowl top ventilator louver at the base of the windshield and store it in a safe location for reinstallation later (refer to the appropriate model year Repair Manual for the proper procedure).
2. Locate the lower windshield retainers.
The retainers are typically located 140 - 200 mm (5.5 - 7.9 in.) inboard of the lower corners of the windshield. The flat portion of the retainer is adhered to the backside of the windshield with double-sided foam-backed tape.
3. Use a "mini" hacksaw with a fine tooth 10-inch blade to cut OFF the pin portion of the glass retainer flush with the flat portion of the windshield retainer as shown in Figure 9.
4. Test drive the vehicle to confirm the elimination of the noise.
5. Reinstall the cowl top ventilator louver.
Rear Glass Stoppers (at Top of Rear Glass)
For removal of rear glass stoppers, refer to step 1 of the Windshield Glass toppers section.