Owner Letter

Dear Toyota Owner:

Toyota would like to announce a special program for certain vehicles equipped with Toyota air conditioning.

WHAT IS THE CONDITION?

Under certain high temperature and high humidity conditions, the air conditioning expansion valve may malfunction. This will be evidenced by a gradual reduction of air conditioning efficiency and eventually a loss of cooling capability.

WHAT WILL TOYOTA DO?

If your vehicle is equipped with Toyota air conditioning, Toyota will inspect and, if necessary, repair your vehicle's air conditioning system as follows:

^ If the system is functioning correctly, a special anti-corrosion lubricant will be injected into the system to protect the components at NO COST to you.

^ If the expansion valve is not performing correctly, it will be replaced and the system recharged at NO COST to you.

^ If your vehicle's air conditioning system warranty is still in effect, any necessary recharging or other A/C system repairs will be performed at NO COST to you within the guidelines of Toyota's vehicle warranty policy.

^ If recharging or other repairs are necessary, and your vehicle's air conditioning system warranty has expired, there may be some items for which you will be charged. Your Toyota dealer will provide you with an estimate before repairs are performed.

WHAT SHOULD YOU DO?

Make an appointment with your Toyota dealer at your earliest convenience to have this inspection performed. Please do not delay as this inspection should be performed as soon as possible. Present this notice to your Toyota dealer when you bring your vehicle in for the inspection.

Depending on the nature of the repair, the work will take from 30 minutes to 3 hours. However, it may be necessary to make your vehicle available for a longer period of time, depending upon the dealer's work schedule.

If you have previously paid for the replacement of your expansion valve, please present the invoice to your dealer for reimbursement.

WHAT IF YOU HAVE OTHER QUESTIONS?

Please contact your local Toyota dealer or:

Toyota Customer Assistance Center
1 (800) 331-4331

We would like to thank you for your cooperation and wish to apologize for any inconvenience this may cause you.

Thank you for driving a Toyota.