Canada - Diagnostic Tester - Communication Error With E-TAS

Bulletin
0981

Issue Date
2001-07-10

Reference
GI-01-025

Model
ALL MODELS

Year Range
2001~

Market
Canada

Component
GI

Subject:
DIAGNOSTIC TESTER COMMUNICATION ERROR WITH E-TAS

Certain Diagnostic Testers (SST P/N 02002019) may experience a communication error with the Electronic Technical Assistance System (E-TAS). To correct this condition, Custone Electromotive, will recall and update affected units. The following explains how to determine which Diagnostic Testers may exhibit this problem and outlines the procedure to return the tester for repair.

APPLICABLE DIAGNOSTIC TESTERS:





Diagnostic Testers within the serial number range are known to experience these communication errors.

REPAIR PROCEDURE:





1. Determine the Diagnostic Tester serial number located on the back of the tester (see Figure 1).
2. If the serial number is within the range listed above,then ship the Diagnostic Tester to Pierson Belle at Custone Electromotive.
Secure the tester in a protective package. Diagnostic Repair turnaround time, in most cases, is 48 hours using Federal Express (except over holidays).

CUSTONE ELECTROMOTIVE INC.
1150 Champlain Court
Whitby ON L1N 6K9
Phone # 1-800-263-2691,
Fax # 905-668-2917

NOTE:
This update will be performed free of charge.

Diagnostic Testers outside of the serial number range above are not affected and do not need this repair. If a Diagnostic Tester outside this range experiences a similar problem, please contact Pierson Belle at Custone Electromotive at (905) 668-2664.

NOTE:
Issue of this Technical Service Bulletin is to ensure that proper repair information is available. IT DOES NOT CONSTITUTE AN AUTHORIZATION FOR REPAIR. Normal provisions of the formal warranty policy, as applicable, will apply.