Canada - Body - Front Door Windows Rattles/Pops/Clicks

Bulletin
T-TCI-3572

Issue Date
May 14, 2011

Market
Canada

Title
FRONT SIDE WINDOW GLASS RATTLE NOISE

Service Category
Vehicle Exterior

Section
Window/Glass

Market
Canada






Applicability

INTRODUCTION

Some 2008 - 2010 model year Highlander and Highlander HV vehicles may exhibit a rattle, pop, or click noise when operating the driver or passenger front window glass. In some cases, the front window may be found inoperative. This may be due to the window mounting tabs being damaged. Use the following repair information to correct this condition.

NOTE
Before performing repair, confirm that this condition is not related to the window runs, window regulator, or motor. This condition only pertains to the front driver or passenger glass where the window mounting tabs have become damaged.

Production Change Information







This TSB applies to all 2008 - 2010 Highlander and Highlander HV vehicles produced BEFORE the Production Change Effective VINs shown.






Parts Information






Warranty Information

Repair Procedure

1. Remove the front door panel.

For front door panel removal instructions, refer to Technical Information System (TIS), applicable model and model year Repair Manual:
- 2008 / 2009 / 2010 Highlander:
Vehicle Exterior - Door/Hatch - "Engine Hood/Door: Front Door: Disassembly"

- 2008 / 2009 / 2010 Highlander HV:
Vehicle Exterior - Door/Hatch - "Engine Hood/Door: Front Door: Disassembly"

2. Inspect the front door glass tabs.
A. If a window glass tab is found damaged, proceed to the next step.
B. If a window glass tab is not found damaged, STOP. This TSB does not apply.


3. Replace the Front Glass Sub-assembly with NEW parts.







A. Remove the 2 bolts.

NOTICE
After the bolts are removed, do not allow the window to fall.







B. Remove the front door glass sub-assembly as shown in Figure 2.







C. Insert NEW front door glass sub-assembly into the front door panel along the front door glass run as indicated in the order of the arrows in Figure 3.







D. Install the front door glass sub-assembly with the 2 bolts.

Torque: 8.0 N-m (82 kgf-cm, 71 in-lbf)

4. Re-install the front door panel assembly.

Refer to TIS, applicable model and model year Repair Manual:

- 2008 / 2009 / 2010 Highlander:
Vehicle Exterior - Door/Hatch - "Engine Hood/Door: Front Door: Reassembly"

- 2008 / 2009 / 2010 Highlander HV:
Vehicle Exterior - Door/Hatch - "Engine Hood/Door: Front Door: Reassembly"

5. Initialize the power window (for driver side) and confirm operation.

NOTE:
Issue of this Technical Service Bulletin is to ensure that proper repair information is available. IT DOES NOT CONSTITUTE AN AUTHORIZATION FOR REPAIR. Normal provisions of the formal warranty policy, as applicable, will apply.