Canada - Body - Rear Hatch Glass Won't Close Properly

Bulletin
T-TCI-3670

Issue Date
December 12, 2011

Market
Canada

Title
REAR HATCH GLASS DOES NOT CLOSE PROPERLY

Service Category
Vehicle Exterior

Section
Window/Glass

Market
Canada






APPLICABILITY:

INTRODUCTION:







Some 2008 - 2011 model year Highlander and Highlander HV vehicles equipped with a Rear Lift Up Glass Hatch may exhibit a condition where the Rear Hatch Glass does not close properly. This may be due to one or both of the stay (strut) mount brackets becoming loose and rotating around the fastener that is attached to the glass. Please use the following repair information to correct this condition.

PRODUCTION CHANGE INFORMATION:







This TSB applies to ALL 2008 - 2009 model year Highlander and Highlander HV vehicles. The Production Change Effective table ONLY applies to the 2010 - 2011 model year vehicles produced BEFORE the following VIN breaks shown.






PARTS INFORMATION:

NOTE
Do not interchange glass with each WMI configuration.






WARRANTY INFORMATION:

REPAIR PROCEDURE:

1. Replace the Rear Hatch Glass to correct.

Refer to ETAS/TIS library, applicable model and model year Repair Manual:

- 2008 Highlander:
Vehicle Exterior - Windshield / Window Glass: "Back Door Glass Removal / Installation"

- 2009 Highlander:
Vehicle Exterior - Windshield / Window Glass: "Back Door Glass Removal / Installation"

- 2010 Highlander:
Vehicle Exterior - Windshield / Window Glass: "Back Door Glass Removal / Installation"

- 2011 Highlander:
Vehicle Exterior - Windshield / Window Glass: "Back Door Glass Removal / Installation"

- 2008 Highlander HV:
Vehicle Exterior - Windshield / Window Glass: "Back Door Glass Removal / Installation"

- 2009 Highlander HV:
Vehicle Exterior - Windshield / Window Glass: "Back Door Glass Removal / Installation"

- 2010 Highlander HV:
Vehicle Exterior - Windshield / Window Glass: "Back Door Glass Removal / Installation"

- 2011 Highlander HV:
Vehicle Exterior - Windshield / Window Glass: "Back Door Glass Removal / Installation"

NOTE:
Issue of this Technical Service Bulletin is to ensure that proper repair information is available. IT DOES NOT CONSTITUTE AN AUTHORIZATION FOR REPAIR. Normal provisions of the formal warranty policy, as applicable, will apply.