Canada - Body - Exterior Rear View Mirror Noise When Cold

Bulletin
T-TCI-3255

Issue Date
August 29, 2011

Market
Canada

Title
ABNORMAL NOISE FROM OUTER REAR VIEW MIRROR IN COLD CONDITIONS

Service Category
Vehicle Exterior

Section
Mirror (ext)

Market
Canada






APPLICABILITY:

INTRODUCTION:
Some Customers may experience an abnormal noise (creaking/rattle) coming from the outer rear view mirror(s) while driving over uneven surfaces.This condition is more prevalent after a cold soak or when ambient temperature is below freezing.
Use the following repair procedure to address this condition.


PRODUCTION CHANGE INFORMATION:







This TSB applies to vehicles produced BEFORE the Production Change Effective VINs shown.






WARRANTY INFORMATION:






PARTS INFORMATION:






REQUIRED TOOLS & EQUIPMENT:

NOTE:
Additional SSTs may be ordered by calling SPX/OTC at 1-800-933-8335.

REPAIR PROCEDURE
1. Confirm the noise is coming from the outer mirror(s) area by test driving.
2. Can the noise be isolated to the outside mirror(s)?
Yes - Proceed to step 3.
No - This TSB does not apply, continue with further diagnosis.

3. Replace the affected outer rear view mirror. Refer to the Repair Manual within E-TAS / TIS library:
- 2008 / 2009 / 2010: Highlander / Highlander HV
Vehicle exterior - Mirror (ext) - Mirror: Outer Rear View Mirror: Removal

4. Install the NEW outer rear view mirror. Refer to the Repair Manual within E-TAS / TIS library:
- 2008 / 2009 / 2010 : Highlander / Highlander HV
Vehicle exterior - Mirror (ext) - Mirror: Outer Rear View Mirror: Installation

5. Test drive vehicle and confirm no abnormal noise.

NOTE:
Issue of this Technical Service Bulletin is to ensure that proper repair information is available. IT DOES NOT CONSTITUTE AN AUTHORIZATION FOR REPAIR. Normal provisions of the formal warranty policy, as applicable, will apply.
REPAIR PROCEDURE: