Entune(R)/Navigation - Various Issues, Concerns

T-SB-0051-13

March 26, 2013

Abnormal Entune/Navigation Operation for Display Audio
(Non-HDD Type)

Service Category
Audio/Visual/Telematics

Section
Navigation/Multi Info Display

Market
USA





Applicability

Introduction

2012 model year vehicles equipped with a Display Audio Navigation System and Entune (version less than 2.1.0) may exhibit one or more of the following conditions:

^ Vehicle orientation slow to update after vehicle startup

^ Five Bing(TM) search results are not all displayed on the map

^ Voice recognition destination request does not provide feedback

^ Voice recognition for P01 search displays "Function not available" message

^ "Car Multimedia" device name cannot be changed

2012 - 2013 model year vehicles equipped with a Display Audio Navigation System (Non-HDD) and Entune (version less than 2.2.0) may exhibit one or more of the following conditions:

^ "Address non-navigable" message when using the navigation system

^ Head unit audio does not switch correctly between day and night modes

^ Dynamic re-route navigation setting is not remembered after ignition cycle

^ Traffic Radius Filter setting is not remembered after ignition cycle

^ "You have arrived at your destination" message gives incorrect side of street

^ Head unit does not display incoming iPhone iOS 6 text message sender ID

^ Head unit does not fully display incoming iPhone iOS 6 text messages which include carriage returns (line breaks)

Updated system software is now available to address these conditions. Follow the repair procedure in this bulletin to install the latest software version.





Warranty Information





Required Tools & Equipment

Repair Procedure

1. Confirm that one or more of the conditions listed in the Introduction are present.

2. Check if software version is lower than version 2.2.0. Is the software version less than 2.2.0?

^ YES - Go to step 3.

^ NO (Version 2.2.0 or later present) - This bulletin does NOT apply. Continue diagnosis using the applicable Repair Manual.

3. Update software to version 2.2.0 per Service Bulletin T-SB-0026-12, "Entune/Navigation Software Update Process for Display Audio (Non-HDD Type)".

4. Pair the dealership troubleshooting phone to perform general operation checks and confirm that the condition was corrected.

5. Delete the dealership troubleshooting phone from the paired devices list.

© 2013 Toyota Motor Sales, USA